Data Processing User Support Technician I, II - Central District, Oahu

Location
Honolulu, HI, US
Salary
Competitive
Posted
Nov 16, 2017
Ref
46794
Job Preferences
  • Amended 1-2-19: Monthly Salary
  • DATA PROCESSING USER SUPPORT TECHNICIAN I
    $3,061.00 per month (SR-13)

    DATA PROCESSING USER SUPPORT TECHNICIAN II
    $3,310.00 per month (SR-15)
  • Location:
    Central District, Oahu
  • NOTE: Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself eligible for temporary positions increases your employment possibilities and may lead to permanent opportunities.

    A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force.
  • Level I
    This is the entry level in the series. A position at this level performs work described at the II level initially under close supervision, then with increasingly less guidance as the worker gains experience.

    Level II
    Independently plans, conducts training for and provides technical assistance to departmental personnel in the use of a variety of data processing equipment, systems and applications; and schedules and coordinates training center activities and maintains equipment and supplies.
  • Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently.
    Note: Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years.

    To qualify, you must meet all of the following requirements:
  • Education:
    Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.

    Experience which demonstrated knowledge of correct English grammar and usage; the ability to read, comprehend and apply written instructions; and a high degree of verbal skill may be substituted for the required education. This experience may have been met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis.

    General Experience:
    One (1) year for Level I; and two (2) years for Level II, of work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures or policies; and to write simply and clearly. For Level II, at least one (1) year must have included experience in preparing outlines, visual aids, and informational material for group presentations and demonstrated the ability to interact directly with people and speak to and provide technical instructions or information to groups of people.

    Specialized Experience:
    Two (2) years of work experience which demonstrated effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management). Of the required two (2) years of work experience, at least one (1) year must have involved providing assistance and advice to users in resolving hardware and software problems, which included identifying the nature of a variety of problems (i.e. user error, printer error, system/network error) and resolving them based on previous experience, by consulting manuals, consulting with and/or referring problems to vendors or higher level data processing personnel.

    Allowable Substitutions:
    1. A Bachelor's degree in education or a professional diploma in education from an accredited college or university which provided knowledge of and the ability to prepare outlines, visual aids and informational material for group presentation may be substituted for all of the General Experience.
    2. Successful completion of fifteen (15) semester credits from an accredited college or university may be substituted for six (6) months of General Experience, up to a maximum of one (1) year of experience, but not for the experience which involved preparing training outlines/lesson plans, etc.
    3. A Bachelor's degree in Information and Computer Science from an accredited college or university may be substituted for all of the Specialized Experience.
    4. An Associate in Science Degree in Data Processing from an accredited college may be substituted for all of the Specialized Experience.
    5. A Certificate of Achievement (30 credits) in Data Processing from an accredited college may be substituted for one (1) year of the Specialized Experience.
    6. A Certificate of Completion (12 credits) in Data Processing from an accredited college may be substituted for six (6) months of the Specialized Experience but not for the experience which involved providing assistance and advice to users in resolving hardware and software problems.
  • All documents submitted to us become the property of the Department of Education.

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