Collaboration Engineer
Information Technology

Support Staff - Position - Technology - Other

Job Number : 4600145000

Start Date :

Open Date : 09/24/2017

Closing Date :

POSITION SUMMARY:
The Collaboration Engineer is responsible for troubleshooting, provisioning, administering, designing, and maintaining the APS Collaboration environment as well as understanding the use and purpose of Active Directory Domain Services, Group Policy Objects, Containers, and Organizational Units. The incumbent is responsible for upgrading, installing, implementing, deploying, and performing preventive maintenance on Microsoft Windows 2008 R2, 2012, 2012 R2, and 2016 domain controllers as well as Microsoft Windows 2008 R2, 2012, 2012 R2, and 2016 member servers. The Engineers must be proficient with installation, configuration, and management of network tools such as DNS and DHCP and have strong troubleshooting skills. They are responsible for the installation, configuration, and management of Microsoft Exchange 2010/2013/2016, Microsoft Lync 2010 and Skype for Business 2015, Active Directory Certificate Services and Federation Services, Azure Active Directory Synchronization Services and Rights Management Services. They manage the hybrid configurations for Exchange and Skype for Business with Office365; have an understanding of email archiving solutions, Advanced Threat Protection Services, Exchange Online Protection, and tools for enhancing message hygiene and reducing spam and malware such as Trend Micro Scanmail for Exchange. This position develops technology processes for automating repetitive tasks and empowering the Service Desk professionals to resolve more calls on first contact.
This position reports to the Director of IT Operations. The incumbent works under the general oversight of a Manager within IT and work closely with others in IT Infrastructure, Accountability, Information Services, Applications, other APS Business Units, all APS Schools, and many external vendors and service providers.
ESSENTIAL DUTIES:

1. Designs, builds, configures, installs, monitors, and supports the Email (Microsoft Exchange) Systems for the entire district
2. Configures, monitor, and supports the Microsoft Lync and Skype for Business Collaboration Environment for the school district
3. Manages and monitors Single Sign On and Azure Active Directory Synchronization Services for the district
4. Installs, configures, tests, and updates Email and Directory Services Servers, Certificate Services, Operating Systems, and related enterprise-class software and monitoring systems for the entire district
5. Provides infrastructure support for enterprise and student applications, including meeting with Business and Application Owners to define requirements prior to project implementation
6. Creates and updates documentation and diagrams for the Exchange, Lync/Skype for Business, Office365, and Active Directory Environments and ensures Audit Compliance
7. Delivers services in his/her area of expertise as called upon by IT management, in support of the mission and goals of APS
8. Applies, recommends, and implements advanced technology concepts and solutions to improve the efficiency and effectiveness of multiple divisions
9. Performs after hours monthly maintenance on infrastructure supporting the applications under his/her area of responsibility
10. Performs other duties as assigned by administrator
11. Required to attend scheduled shift during regular business hours as mandated

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of basic networking protocols including TCP/IP, UDP, and LDAP
• Ability to perform mail flow troubleshooting
• Must have strong technical and communication skills
• Demonstrated ability to apply the concepts and commands required to install, configure, and troubleshoot Active Directory Domain Services, Certificate Services, Federated Services, Azure Active Directory Synchronization and Rights Management Services, Exchange, Lync, Skype for Business, Hybrid configurations of Exchange and Skype for Business with Office365, OneDrive for Business, PowerShell, and tools for providing message hygiene
• Must have the ability to be a liaison with local and field engineering team members and contracted vendors in an effort to maintain immediate response to critical requirements and issues impacting business function, school instruction, or student testing resulting from monitoring and analysis of current data within the systems
• Must have very strong interpersonal skills as well as written and verbal communications skills
• Must have the ability to organize work in a precise manner, multitask, and concentrate for long periods
• Must be able to work under pressure and meet deadlines, be optimistic, energetic, and passionate about their work, and be accessible outside normal business hours to address emergency situations and perform monthly maintenance tasks
• Analytical thinking
• Ability to organize work in a precise manner, solves problems using clear logic from problem definition to solution
• Ability to multitask as well as concentrate for long periods, and is relentless in pursuit of meaningful solutions
• Able to identify areas where other expertise is required and is willing to be self- directed in gaining knowledge and seeking help
• Someone at this level is self-motivated, learns quickly, follows instructions precisely, and documents his/her work carefully

Requirements : EDUCATION:

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related discipline required

CERTIFICATION/LICENSE:

• Microsoft Certified Systems engineer (MCSE) in Messaging preferred

WORK EXPERIENCE:

• 5 years of experience as a senior level Exchange, Active Directory and Lync/Skype for Business Engineer required

Compensation : Salary Grade: 133
Salary Range: FY'20 APS Salary Schedule (All Positions)
Work Year: Annual

FLSA Status : Exempt

Employment Category : At-Will

Reports to: : Director of IT Operations