Job Details
Job Location: Cortland - Highland Park, MI
Salary Range: Undisclosed

Description

Scope : Responsible for provision of program and project services relating to agency home repair and neighborhood redevelopment projects. To coordinate services in the interest of aiding clients to progress toward greater self-sufficiency through infrastructure repair and supportive services. Primary functions include meeting with clients and collecting, organizing and uploading client and property-related records as required for participation in grant-funded initiatives.

Essential Functions

• Conduct comprehensive analysis of client needs to make eligibility determinations for home repair programs,
• Process clients for assistance using the applicable databases and verifying documentation per program requirements
• Remain up-to-date in the knowledge of available services in order to assist agency clients in meeting their social, physical, and economic needs.
• Assist the management team in the recruitment, onboarding and compliance of the contractor network
• Maintain caseload by keeping case history files current, uploading documents to database systems, and responding to client inquiries and concerns in a timely manner.
• Respond to customer inquiries for applicable services in a professional manner; schedule appointments; and assist clients in completion of application forms.
• Proficiently navigate public property information web-based systems related to tax and title records.
• Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.
• Other duties as assigned.

Qualifications

Physical Requirements and Work Environment

Clerical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is performed inside and/or outside an office. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.

Minimum Qualifications:

• Bachelor's degree OR a minimum of three years of experience in a related field OR a combination of education and experience that is similarly equivalent.
• Basic knowledge of homeownership, real estate and development services, loan products and the construction industry.

Minimum Competencies:

• Basic understanding of customer service practices and strong customer service skills.
• Strong computer skills with the ability to navigate between various databases.
• Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Suite. The ability to learn and utilize the necessary programs for this position.
• Strong organization skills with attention to detail.
• Ability to use sound judgment and initiative to analyze and resolve problems.
• Ability to adapt to different demands, negotiate stressful situations, and work independently with a minimum of supervision.
• Ability to communicate effectively both orally and in written form.
• Good interpersonal and professional skills, including but not limited to: professional appearance, tact, punctuality, and dependability.
• Ability to work independently or in a team environment (as deemed necessary).
• Perform work in a manner that upholds Wayne Metro policies and procedures.

Licensing and Other Requirements:

• Valid driver's license and reliable transportation.
• Must be COVID-19 vaccinated, or partially, with the ability to complete within 30-days of employment. Circumstances preventing vaccination, and corresponding accommodations will be reviewed and considered.

Travel Requirements:

• Ability to travel to various sites.

Work Hours: Work to be scheduled Monday through Friday with specific hours to be determined by program needs. Occasional evening and weekend hours.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.