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TECHNICAL SUPPORT ANALYST II

Employer
Broward County Public Schools
Location
Ft Lauderdale, FL, US
Salary
Competitive
POSITION GOAL

To provide training, technical assistance, and support to end-users related to the use of computer systems, software, and hardware for schools and departments.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

MINIMUM QUALIFICATIONS & EXPERIENCE
  • An earned associate's degree in a related field from an accredited institution.
  • A minimum of three (3) years, within the last five (5) years, of experience in the field related to the title of the position.
OR
  • Five (5) years of experience as a Technical Support Analyst I in the Broward County School District.
  • Prior experience delivering training.
  • Knowledge of current computing technologies and software applications appropriate to the position's job responsibilities.
  • Demonstrated analytical and problem-solving skills.
  • Effective written, verbal and interpersonal communication skills.
  • Effective customer service skills.
PREFERRED QUALIFICATIONS & EXPERIENCE
  • Prior experience troubleshooting and resolving issues with K-12 software applications and computer equipment.
  • Bilingual skills.
SIGNIFICANT CONTACTS-frequency, contact, purpose

Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.

PHYSICAL REQUIREMENTS

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.

LINK TO JOB DESCRIPTION

To review the complete job description for this position, access the following website: https://www.browardschools.com/Page/36072 and search by Job Code. The Job Code for this position is: WW-013.2

Advertisement Window: 5/14/2024 -6/30/2024

Work Calendar: 12 Month / 244 Days

Classification: Non-Exempt (Verify on JD)

Compensation:

Broward Teachers Union - Technical Support Professional (BTU-TSP)

PAYGRADE 22 - $59,396 - $80,481

Please Note:

All candidates offered a position at the School Board of Broward County are subject to a national pre-employment background check. Employment is contingent upon the completion and review of a successful background check.

All Applications are Subject to Florida Public Records Law.

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