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Student Success Program Manager

Indianapolis Airport Authority
Indianapolis, Indiana


  • Work with an award-winning team that values YOU!
  • Paid Childcare Reimbursements up to $10k/year
  • Paid Tuition Assistance up to $5,250/year
  • Generous Medical, Dental, Vision and RX
  • Free Healthcare through Marathon Health
  • Pet Insurance
  • Up to 5% Match Retirement Plan
  • Generous Paid Time Off Programs & MORE!


This is a position requiring expert subject matter expertise in an individual contributor role within the Indianapolis Airport Authority (the “IAA”). The Student Success Program Manager is responsible for managing and directing the IAA’s incubator and/or pipeline development programs and any special projects assigned as a subject matter expert.

Duties shall include, but are not limited to, providing services to employees to ensure success in the IAA development programs including organization development, specific skill curriculum and/or continue onto post-secondary schooling or careers.


  • Recommends, develops, and implements effective strategies for implementing and communicating Development initiatives.
  • Partners with Talent Acquisition Manager to determine the best fit for new hires into incubator program.
  • Partners with Talent Acquisition Manager to manage development opportunities for college interns as well as monitoring college interns after program completion.
  • Partners with Sr. HR Partner, Leadership & Development to identify training opportunities based on employee development needs.
  • Partners with leadership across all areas of the organization to maximize employee development.
  • Plans and coordinates external activities such as career days, college/trade school visits, and employee/student orientation sessions.
  • Plans and coordinates internal activities such as job shadows, cross-collaborative projects, etc.
  • Keeps the Human Resources Business Partners, the Director, Human Resources, and the Sr. Director, Human Resources informed as to the needs of employees and recommends changes in the curriculum, programs, and activities as needed.
  • Implements employee development planning and provides coaching/mentorship to employees in this program.
  • Interprets the organizations’ objectives to employees, potential employees, and the community at large.
  • Maintains records and protects confidentiality.
  • Aids employees with all the processes of school and training applications, including applications for financial aid where needed.
  • Guides employees in their participation in the IAA and community activities.
  • Maintains and develops relationships with leaders in partner organizations to foster development efforts across the IAA.
  • Performs such other tasks and assumes such other responsibilities as the Sr. Director of Human Resources or his/her designee may assign.


  • Bachelors’ Degree from an accredited college or university in school guidance and/or counseling or administration, required.
  • Seven to ten (7-10) years’ experience in relevant areas of student/employee counseling or school administration programming, required.
  • A record free of criminal violations that would prohibit airport employment.
  • Complies with drug-free workplace rules and corporation policies.
  • Keeps current with technology and other workplace innovations that support job functions.
  • Successful teaching and administrative experience with students at secondary and/or post-secondary institutions.
  • Effective organizational, planning, and project management skills.


The following personal characteristics and skills are important for the successful performance of assigned duties.

  • Acknowledges personal accountability for decisions and conduct.
  • Anticipates time constraints. 
  • Manage tasks efficiently to meet deadlines.
  • Averts problem situations and intervenes to resolve conflicts.
  • Demonstrates professionalism and contributes to a positive work/learning environment.
  • Effectively uses active listening, observation, reading, verbal, nonverbal, and writing skills.
  • Exhibits consistency, resourcefulness, and resilience.
  • Interprets information accurately and initiates effective responses.
  • Maintains accurate records and submits required paperwork on time.
  • Maintains an acceptable attendance record and is punctual.
  • Reacts productively to interruptions and changing conditions.
  • Skillfully manages individual, group, and organizational interactions.
  • Uses diplomacy and exercises self-control when dealing with other individuals.


  • Operate a motor vehicle.
  • Walk, sit, stand.
  • Lift up to 40 pounds.
  • See, hear, talk, write.
  • File/store.
  • Operate a computer keyboard.
  • Operate a calculator and other office equipment.


  • Read and comprehend.
  • Comprehend, retain, and follow oral and written instructions.
  • Exercise good judgment.
  • Set priorities.
  • Effectively communicate both orally and in writing.
  • Make informative and persuasive presentations.
  • Continue technical training.
  • Ability to maintain confidentiality with sensitive materials or items.
  • Delve into and simulate or re-construct detail.
  • Negotiate effectively.
  • Provide instruction and training.
  • Listen & Analyze.
  • Investigate.
  • Problem solve.
  • Make decisions.


  • Work independently, self-start.
  • Work as part of a team.
  • Multiple work sites.
  • Office environment


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