TECHNOLOGY AND SOFTWARE TECHNICIAN

SUMMARY DESCRIPTION

Under direction of the Information Technology Coordinators, assists staff in a variety of activities that support the use of technology in classrooms; provides end-user computer operating system support, basic application and instructional software training and support; desktop hardware support; and resolves basic level technical issues. Incumbent performs related work as required.

EXEMPLARY DUTIES/RESPONSIBILITIES

Assists staff in a variety of technology related issues and activities; assists in presenting new software to staff; provides basic technical support for computers, printers, interactive whiteboards, digital display systems, etc.; supports teachers with district approved curriculum software, and with district supported productivity software; reports or escalates inoperative equipment; prepares computer lab for use; assists in the support of district and site based computer applications; transports and setup of equipment between the Information Technology shop and district facilities; remains current with industry development in desktop technology; and develops and maintains excellent working relationships with all Information Technology customers. Trains and maintains WCSD levels of Privacy and Security to all Information Technology Customers.

EMPLOYMENT STANDARDS

Education/Experience:: Any experience equivalent to education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

1. Education: Equivalent to a high school diploma;

AND

1. Experience: Two (2) years of experience in performing computer equipment and software troubleshooting, maintenance, and support; experience in the area of educational software training and support.

Knowledge of:: Basic computer platforms and configuration, including peripherals and accessories; district desktop equipment standards; computer operating systems and configuration; vendor-level equipment repair procedures; and knowledge of excellent customer service practices.

Skill at:: Effective communication skills; critical reasoning/thinking; ability to read and understand technical manuals and drawings; safe lifting techniques and ability to lift 40 pounds; ability to resolve routine desktop support issues and problems; and ability to complete assigned tasks in a timely manner, work effectively with others and documentation of time and activities.

Licenses/Certifications:: Possession of an A+ Certification is desirable.

Physical Demand:s: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Environmen:t: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.

Internal Job Number:2022-23-E232099

Salary:

Grade 21

Sch A: $18.85 (entry step)
Sch B: $21.88 (entry step)

New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position. Salaries are subject to adjustment and may increase and decrease each fiscal year.

Range/Grade:G20

Additional Job Information:

This is a 40 hour a week, 260 day position.

Eligible employees who are regularly scheduled to work less than 20 hours per week receive Social Security benefits, and the Salary Increases, Longevity Bonuses, and Credit Union benefits; eligible employees who are regularly scheduled to work 20 to 24.75 hours per week received PERS retirement benefits, and the Salary Increases, Longevity Bonuses and Credit Union benefits listed below; eligible employees who are regularly scheduled to work 25 to 27.25 hours per week receive the benefits listed below, with the exception of Medical, Dental, Vision Insurance; eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District.
Holiday: Eligible employees receive up to eleven (11) paid holidays each year. Vacation: Eligible employees receive up to twenty (20) days of paid vacation each year. Sick Leave: Eligible employees receive up to fifteen (15) days of paid sick leave each year. Medical, Dental, Vision Insurance: Eligible employees may select an insurance plan wherein WCSD contributes 100% of insurance premiums. Eligible employee paid dependent medical insurance is available for an employee's dependents. Insurance Premiums - Summer Months: WCSD contributes 100% of the district paid portion of eligible employee's insurance premiums for employees who are not scheduled to work in the summer. Life Insurance: The District contributes 100 % of employee's life insurance premiums. Salary Increases: In addition to any negotiated increases each year, eligible employees receive salary increases each July, for the first fifteen (15) years of employment. Longevity Bonuses: Eligible employees receive annual bonuses as follows: 12-14 years of employment, $700; 15-17 years of employment, $1,000; 18 + years of employment, $1,100. Credit Union: Outstanding benefits are available through the Credit Union.
No State Income Tax. No Social Security deductions for most positions working 20 hours per week or more. Retirement benefit offered is the State of Nevada retirement system, Public Employees Retirement System (PERS), which is one of the best in the country.

PERS ELIGIBLE POSITIONS:

Eligible Employees who select the employer paid salary schedule (Schedule A) will have Washoe County School District (WCSD) contribute 100% of the employee's retirement contributions. Eligible employees who select the employer-employee paid salary schedule (Schedule B) will have a portion of the legislatively designated amount paid by WCSD to PERS for retirement benefits and the employee, in turn, will pay the remaining portion of the legislatively designated amount of his/her salary to PERS. These options are introduced and explained in detail during the New Employee Orientation upon selection for employment.

New employees will be fingerprinted upon hire and every five years thereafter and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $58.50 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.

Please be advised there is a 90-day waiting period for insurance benefits.
Temporary employees working less than 6 months do not receive benefits.
Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at (775) 348-0321.