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Denver Public Schools
Denver, CO, US

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T raditional 235 work days

F TE: 1.0

S alary Range: $55,834 - $64,750

E ssential Functions and Objectives:

P roviding onsite, online, and phone based support to all student, teacher, and administrative staff computers, and technology, and enterprise school information systems. Identify critical or time-sensitive technology issues in the district, and work with Team Lead for the timely resolution of these issues. Work focus will include, but is not limited to: projects, technology implementations, and hardware/software deployments, and other duties as identified by management. Participate in communications from the Site Support team to district staff. Participate in IT consultation with IT users for all aspects of end-user computing. Following are the Denver Public Schools Shared Core Values reflected in everyday work: Students First . Integrity . Equity . Collaboration . Accountability . Fun

- Perform 1st-tier support for school information systems, including account management, user security, workstation troubleshooting, assistance with common procedures, and basic user training.

- Perform and provide training for 2nd-tier support for school information systems, including student scheduling, teacher gradebook configuration, household information, data query and filter development.

- Responsible for working with and analyzing the student information system (demographic, attendance, scheduling, grades, behavior, etc.). This includes assisting DPS schools in the maintenance of a comprehensive Student

Information System in line with local, state and federal laws, codes and policies. Performs a variety of technical data functions and procedures to prepare input and extract information from the District's School Information System.

- Work proactively with Team Lead and school leadership to configure and optimize enterprise-level school information systems for DPS schools, including (but not limited to) calendar setup, general school schedule structure, and transfer of data from one school year to the next.

- Work with team members and other service support groups to effectively configure, install, troubleshoot, and maintain software and hardware in a networked environment; and arranges for repairs.

- Builds customer relationships by coordinating with customers to plan operational and project work. May require on call availability and may require working during non-business hours and on weekends.

- Consult with users and provide advice on technology strategies and hardware purchases.

- Manage and facilitate the technology aspect of opening and closing of schools and administrative departments.

- Perform continuous real-time updates, completions, and (if necessary) escalations of all service-request tickets, using SQL-based CRM (customer relations management) system.

- Collaborate with trainers to develop documentation (online and hard-copy) for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).

- Identify LAN and WAN networking problems (across all 8 layers of network topology), and escalate problems to the Network team in a timely and accurate manner.

- Provide continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM (customer relations management) team members.

- Provide basic user training for enterprise software (e.g., e-mail, student information systems, web-based applications, web browsers, office productivity suites, email), utilizing iOS, Windows, cloud-based and Android operating systems, and virtualized operating systems.

- Provide support for IOS, Windows, cloud-based and Android business applications.

K nowledge, Experience & Other Qualifications:

- One (1) to two (2) years of IT work experience in supporting desktop software and hardware products, and troubleshooting, isolating and diagnosing problems.

- Previous experience supporting diverse user groups in an education environment preferred.

- Valid driver's license, appropriate insurance coverage, and an acceptable driving record for the past three years.

- Infinite Campus certification preferred.

- Knowledge with Microsoft Office products including Word, Excel, Google Suite, and Outlook.

- Effective time management and organizational skills.

- Effective communication skills.

- Strong attention to detail.

- Effectively handle multiple demands and competing deadlines.

- The ability to take responsibility for one's own performance.

- Work collaboratively with others on a team.

- Aptitude for variety and changing expectations and fast-paced environment.

- Knowledge of a variety of software and applications, including Windows, iOS, cloud-based, and Android office productivity suites, web browsers, educational apps, enterprise apps, and web apps as well as PC and Mac hardware, printers, peripherals, specialized hardware systems.

- Knowledge of Macintosh servers, virtual PC servers, and enterprise systems (particularly the student information system).

- Knowledge of network connectivity, network device configuration and troubleshooting.

- Ability to discuss issues at a technical or non-technical level, depending on the audience.

- Ability to read and interpret relevant manuals and information and to understand and troubleshoot a variety of programming techniques.

- Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new situations and problems.

- Proven ability to quickly learn new systems and applications.

- Ability to provide own reliable transportation to perform work throughout the school District.

- Ability to work an on-call flexible work schedule 24 hours a day seven days a week.

E ducation Requirements:

- High School Diploma required.

- Associate's Degree preferred in computer science, information systems or other related fields.

O ther information:

T he mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. We support the students, families, and staff of Denver Public Schools by providing the infrastructure, tools, data, and support to enable effective educators and efficient operations. Our leading-edge technology work includes delivering custom portals for our students, parents, teachers, and administrators, managing one of the largest networks in the state of Colorado, providing unparalleled levels of customer support, finding new ways to get technology in the hands of our students, and much more. We believe that technology is a positive, enabling force for parent engagement, student engagement, educator effectiveness, operational efficiency, student safety, and student achievement. By joining us, you too will be enabling the success of every child!

A dditional Information:

- Work Year Calendars (including accrued time off):

- Benefits (including DPS contributions):

- Compensation Structures:

- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.

A bout Denver Public Schools:

D enver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

D PS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at .

D enver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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