SCHOOL POLICE DISPATCHER TECHNICIAN

SUMMARY DESCRIPTION

Under the general supervision of the Chief of School Police, the School Police Dispatcher Technician receives emergency and non-emergency calls; dispatches assignments according to established police procedures; operates various communications center equipment; performs related work as required to include but not limited to fingerprinting and background checks.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receives and evaluates calls.
• Transfers calls to appropriate parties or creates a call for dispatch.
• Dispatches police units to emergency or non-emergency locations.
• Operates computer consoles for call input, dispatching and continuous update of suspect information and officer locations.
• Enters call information in written or computer-based format.
• Logs and fills out call forms.
• Maintains records of radio calls.
• Operates multi-channel radio system.
• Monitors other channels while maintaining radio traffic on main channels.
• Maintains radio contact with mobile and portable units.
• Recognizes units from other departments and agencies and assists them or supplies requested information.
• Responds to officer-initiated radio traffic and requests and disseminates suspect information from calls, prior calls and bulletins and computer-aided system.
• Maintains and accesses business and premise history and index files for emergency and other bulletins and computer-aided system.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education/Experience: Any combination of education/experience that could likely provide the required knowledge in qualifying. A typical way to obtain the knowledge and skills would be:

Education: Equivalent to a high school diploma.

and

Experience: Two (2) years of general clerical experience involving computer operations and public contact.

Licenses/Certificates: None.

OTHER JOB REQUIREMENTS

Experience in law enforcement or public safety dispatching.

Must be willing and able to be called back to work, work overtime, or work varied work shifts.

PREFERRED QUALIFICATIONS

None.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of/ Skill in/Ability to:

• Operation of communication equipment including telephone, radio, paging, computer and related systems.
• Effective interview techniques to elicit information from angry and/or upset persons.
• Standard office equipment including computerized equipment and typewriter.
• Basic terminology used in police and related emergency radio and telephone communications.
• Basic organization and operation of police and other emergency services.
• Basic record keeping principles and practices.
• Memorizing codes, names, locations and other detailed information.
• Assessing and prioritizing emergency situations.
• Attending to multiple activities and sources of input simultaneously.
• Obtaining information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand.
• Remaining calm and making rapid and sound judgment in stressful emergency situations.
• Communicating tactfully and effectively with the public, public safety personnel, and others.
• Operating complex radio and telephone systems.
• Understanding and following oral and written instructions.
• Reading and interpreting street maps.
• Performing routine clerical and record keeping duties.
• Typing accurately at a rate of 35 net words per minute from printed copy.

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meetings and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as paper, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.

Internal Job Number:2022-23-E231395

Salary:

Grade 21

Sch A: $18.85 (entry step)
Sch B: $21.88 (entry step)

Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position.

Range/Grade:G21

Additional Job Information:

This is a 40 hour per week, 260 day position.

Eligible employees who are regularly scheduled to work less than 20 hours per week receive Social Security benefits, and the Salary Increases, Longevity Bonuses, and Credit Union benefits; eligible employees who are regularly scheduled to work 20 to 24.75 hours per week received PERS retirement benefits, and the Salary Increases, Longevity Bonuses and Credit Union benefits listed below; eligible employees who are regularly scheduled to work 25 to 27.25 hours per week receive the benefits listed below, with the exception of Medical, Dental, Vision Insurance; eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District.
Holiday: Eligible employees receive up to eleven (11) paid holidays each year. Vacation: Eligible employees receive up to twenty (20) days of paid vacation each year. Sick Leave: Eligible employees receive up to fifteen (15) days of paid sick leave each year. Medical, Dental, Vision Insurance: Eligible employees may select an insurance plan wherein WCSD contributes 100% of insurance premiums. Eligible employee paid dependent medical insurance is available for an employee's dependents. Insurance Premiums - Summer Months: WCSD contributes 100% of the district paid portion of eligible employee's insurance premiums for employees who are not scheduled to work in the summer. Life Insurance: The District contributes 100 % of employee's life insurance premiums. Salary Increases: In addition to any negotiated increases each year, eligible employees receive salary increases each July, for the first fifteen (15) years of employment. Longevity Bonuses: Eligible employees receive annual bonuses as follows: 12-14 years of employment, $700; 15-17 years of employment, $1,000; 18 + years of employment, $1,100. Credit Union: Outstanding benefits are available through the Credit Union.
No State Income Tax. No Social Security deductions for most positions working 20 hours per week or more. Retirement benefit offered is the State of Nevada retirement system, Public Employees Retirement System (PERS), which is one of the best in the country.

PERS ELIGIBLE POSITIONS:

Eligible Employees who select the employer paid salary schedule (Schedule A) will have Washoe County School District (WCSD) contribute 100% of the employee's retirement contributions. Eligible employees who select the employer-employee paid salary schedule (Schedule B) will have a portion of the legislatively designated amount paid by WCSD to PERS for retirement benefits and the employee, in turn, will pay the remaining portion of the legislatively designated amount of his/her salary to PERS. These options are introduced and explained in detail during the New Employee Orientation upon selection for employment.

New employees will be fingerprinted upon hire and every five years thereafter. New employees will have $55.00 deducted from their first paycheck to help defray the cost of fingerprinting. Non-licensed employees will have $55 deduction when their fingerprints are completed every five years. Fingerprint fees are subject to change.

Please be advised there is a 90-day waiting period for insurance benefits.
Temporary employees working less than 6 months do not receive benefits.
Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at (775) 348-0321.