MANAGER, CAREER NAVIGATION

EMILY GRIFFITH TECHNICAL COLLEGE

T raditional 235 work days

F TE: 1.0

S alary Range: $64,525 - $74,827

E ssential Functions and Objectives:

M anages and oversees the Career Navigators, Recruiters, and Concierge staff to ensure seamless support to all prospective students and students. Oversees cross training of all positions and manages capacity to ensure efficiency and effective execution of all roles. Also serves as a Career Navigator, carrying a case load with all responsibilities of that position. Works with all other college departments to e nsure student success and plays a vital role in the day to day operations of the Engagement and Navigation Center functioning at optimal levels and producing effective customer service and high student satisfaction. Serves under the direction of the Vice President, Communications and Engagement.

- Leads, develops, and coordinates student enrollment and retention outcomes f or all programs at Emily Griffith Technical College (ECTC); works closely to s upport all functions of the Engagement and Navigation Center and collaborates c ross-functionally to ensure success in enrollment and retention goals.

- Oversees and monitors concierge, recruitment, and admissions processes to e nsure students understand how to navigate and successfully transition into c ollege.

- Reviews operational processes and strategies and participates in the d evelopment of new and improved processes, practices, and programs to s upport customer services and student success.

- Proactively performs outreach to cultivate relationships with prospective s tudents via email, phone calls, texts, etc., recording all activity and information i n the customer relationship management platform.

- Guides prospective students through the information gathering process, c ompletion of the baseline profile, career pathway exploration, and program d etermination; assists with basic financial support and admission process q uestions, including identifying resources and supports available for specific p opulations such as veterans, low-income, individuals with disabilities, etc., and r eferring students to the appropriate partner.

- Facilitates connections to resources outside of EGTC for any prospective student t hat does not advance through the student life cycle at the college; documents t his activity in the customer relationship platform and assigns follow up tasks for l ater check-ins with the individual.

- Guides students through the admissions and enrollment processes, connects s tudents with the Student Success Center for ongoing academic and nonacademic support, testing or assessments, and student orientation.

- Maintains a healthy relationship with students, serving as their single point of c ontact as needed, checks in regularly with the student throughout their e ducation and connects them to any supports or resources needed throughout e ducation, career placement and as alumni.

- Assists students with technology needs, including the completion of the baseline p rofile, online admissions application, student portal login, online scholarship a pplication, and online bookstore purchases, etc.

- Gathers, tracks, maintains, and reports data on student enrollments from r ecruitment, marketing and retention to program involvement, graduation, and p lacement; reports on specific program trends as part of a quality review p rocess for making continuous improvements.

K nowledge, Experience & Other Qualifications:

- Minimum of five (5) years of experience in higher education setting.

- Two (2) years management experience preferred.

- Knowledge of applicable laws and regulations.

- Knowledge of Microsoft Office products, including Word, Excel, Google Suite, and Outlook.

- Self-starter/leader who can anticipate department needs in a proactive ( versus, reactive) manner.

- Strong interpersonal and leadership skills, including the ability to e ffectively lead a high-performing team.

- Ability to develop and interpret data and manage resources.

- Excellent communications skills (written, verbal, and listening) with the a bility to motivate and influence others.

- Ability to work effectively with a diverse student population and build a nd maintain positive relationships with students, faculty, and staff a cross the entire college.

- Ability to identify student challenges and needs (often not vocalized), e ffectively communicate with students, and provide remediation or in-college assistance.

- Ability to multi-task and juggle management of several high-priority p rojects in parallel.

- High degree of integrity in handling confidential information.

- Professional work ethic with a friendly, personable attitude dedicated to t he service of students.

- Ability and willingness to learn and adapt to new technology systems.

E ducation Requirements:

- Bachelor's Degree required in business, education, psychology or a related field.

A dditional Information:

- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129

- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397

- Compensation Structures: http://thecommons.dpsk12.org/Page/244

- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.

A bout Denver Public Schools:

D enver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

D PS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org .

D enver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or

regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.