Senior UX Researcher

WHAT WE SEEK

We are looking for an experienced UX Researcher to join our growing Design Team in the Educational Technology space. The ideal candidate will have previous experience in the digital and/or education space, is comfortable leading user research across the product development process, is data-driven, and is deeply empathetic of user needs.

WHAT YOUR DAY WILL LOOK LIKE

• Help drive a user-driven product roadmap, providing valuable insight into complex problems across our products;
• Work closely with Product Managers, Product Designers, Engineers and other stakeholders to create and prioritize research plans;
• Strengthen the user research culture within our team and across our product development processes;
• Mentor and coach user research peers;
• Conduct primary user research via interviews, surveys, and observations at multiple stages of the design cycle;
• Write and present user research insights to stakeholders
• Maintain and curate qualitative and quantitative research repositories;
• Develop efficient and scalable user research processes;
• Monitor user behavior via analytics, recommend areas of intervention and improvement based on data;
• Validate and propose feature requirements with primary and secondary data analysis;
• Develop, scale and maintain design research assets, such as user personas and customer journey maps;
• Collaborate with designers to iterate and improve designs and prototypes in market;
• Define success metrics for our research organization and prove effectiveness.

WHAT SHOULD BE IN YOUR BOOKBAG

• Degree, diploma or certificate in Computer Science (or Human Computer Interaction), Mathematics/Statistics, Economics, Psychology, Marketing, Sociology, or related field with statistical foundations;
• 4+ years of relevant industry experience;
• Proven expertise in creating surveys, facilitating focus groups, conducting 1:1 interviews and leading UX research projects, both online and in-person;
• Extensive experience with related third party tools, such as survey platforms, UX testing tools, analytics and data monitoring softwares;
• Strong analytical skills, including both statistical analysis as well as identifying trends from qualitative data;
• Excellent communication skills and demonstrated experience working in a customer-facing role;
• Basic knowledge of design software such as Figma, Sketch or Adobe XD;
• Strong attention to detail and ability to effectively prioritize tasks;
• Entrepreneurial spirit - willing to experiment, test new processes, and adapt quickly;
• Highly collaborative - demonstrated ability to work exceptionally well in teams .

LOCATION

This is a remote based position.

WHAT GIVES US PURPOSE

Carnegie Learning is a leading provider of K-12 education technology, curriculum, and professional learning solutions. With the highest quality, research-based offerings for K-12 math, ELA, world languages, and more, Carnegie Learning is changing the way we think about learning and creating powerful results for teachers and students alike. At Carnegie Learning we strive to create an environment where people want to work - one where the larger team comes first, where trying new things (and sometimes failing) is encouraged, and where we pursue our mission relentlessly.

Carnegie Learning is a major disruptive force in the digital curriculum market by combining world-class research, differentiated technology, best in class content together with a world-class mission-oriented team. This is where you come in! Are you ready to do the best work of your career and shape the future of learning?

WHAT WE PROVIDE

• Named a Pittsburgh Top Workplace five years in a row
• Medical, dental, and vision benefits
• Virtual health services
• Basic life and disability insurance is offered at no cost
• HSA, FSA, DCSA, and Commuter saving accounts
• 401k with company match
• Employee assistance program
• Pet and Legal services insurance
• Generous paid time off and holidays
• Variable compensation opportunities
• Business casual work environment
• Mission-driven culture
• Flexible working hours, leveraging remote capabilities

WHAT WE BELIEVE

We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our business and industry. Carnegie Learning is an Equal Opportunity Employer.