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Family Liaison (Swahili)

Springfield Public Schools
Springfield, Massachusetts

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Job Category
Support Staff, Translator
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Acts as liaison between families and school; and implements strategies and activities to build the capacity of families according to parent engagement plan.

The above position is illustrative of the tasks and responsibilities. It is not meant to be all – inclusive of every task or responsibility. The description does not constitute an employment agreement between the Springfield Public Schools and the employee and is subject to change by the Springfield Public Schools as the needs and requirements of the job change.

  • Assists parents with school and community information and guidance in school procedures; and helps families understand district/school policies and procedures, standards, assessments, student test scores and report cards.
  • Prepares monthly calendar, newsletter, fliers and letters to parents/guardians; and sets up conferences and fundraisers.
  • Participates in the Parent Engagement Team; collaborates with team members to organize activities or events to educate and support parents.
  • Facilitates meetings and conducts presentations; works to enhance communication between school and home; and develops learning kits for students. Attends Family Education Department meetings and training activities.
  • Arranges for translation services for meetings, conferences, telephone calls and written documentation.
  • Performs related duties of a similar nature and level as assigned.

Education and Experience
Associate's degree in Psychology, Counseling, Business Administration, or related field. Minimum 1-2 years experience, including customer service experience, and family services/human services field.
Appropriate education substitutions can be made.


  • Ability to develop and write reports, policies, and correspondence
  • Ability to handle common inquiries or complaints
  • Ability to respond to questions from students, faculty, staff, and visitors
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to exercise good judgment and focus on detail as required by the job
  • Ability to use (or learn to use) computer software and systems applicable to the position
  • Ability to follow oral and written instructions and procedures
  • Ability to collect, organize, and interpret data and prepare accurate records
  • Ability to compare data from a variety of sources for accuracy and completeness
  • Ability to organize large volumes of detailed data and information
  • Ability to verify and maintain accuracy of detailed data and information, detect data errors
  • Ability to maintain well-organized materials, files, systems and tools
  • Ability to adapt to changes in work situations and priorities
  • Ability to reason/analyze; use logic to identify and resolve problems
  • Ability to evaluate, organize, and summarize data and information
  • Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities


  • Skill in utilizing interpersonal skills to relate and interact with a diverse population
  • Skill in detail oriented planning and able to set priorities, objectives, and meet deadlines
  • Ability to provide positive and effective customer service
  • Ability to adapt to and accommodate new methods and procedures
  • Ability to work independently or as a member of a team
  • Ability to apply listening skills, work under pressure, address conflict and solve problems
  • Ability to read, analyze and interpret standard, policies, procedures and regulations
  • Ability to effectively present information using attention to detail and accuracy
  • Ability to exercise good judgment
  • Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
  • Ability to communicate effectively orally and in writing
  • Ability to read and write in multiple languages (Swahili and English)


Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

This position requires employee be in an office or similar indoor environment frequently and in an outdoor environment or in the community occasionally.  Employee may be exposed to individuals who are rude or irate, individuals with known violent backgrounds and extreme heat and cold. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The list is not all-inclusive and may be supplemented as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reach out to Valerie Williams, the Senior Administrator of Talent and Diversity Development at  She will be happy to answer any questions that you have.

Nondiscrimination Statement

The Springfield Public Schools does not discriminate in employment on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, genetic information, ancestry, age, disability or military service or marital status. The Springfield Public Schools does not discriminate in admission to, access or treatment in its programs and activities on the basis of race, color, sex, gender identity, religion, national origin, or sexual orientation, disability or homelessness.

Title IX Notice of Nondiscrimination

Springfield Public Schools does not discriminate on the basis of sex in admission, administration of its educational programs or activities or employment.  Springfield Public Schools is required by Title IX and its implementing regulations at 34 C.F.R. Part 106 not to discrimination on the basis of sex in admission, administration of its educational programs or activities or employment.  The Senior Administrator of Human Resources, Kathleen O’Sullivan, Springfield Public Schools, 1550 Main St. Springfield MA, 01103, 413-787-7100,  ext. 55428, has been designated as the employee responsible for coordinating Springfield Public Schools efforts to comply with and carry out its responsibilities under Title IX.  Inquiries concerning the application of Title IX and its implementing regulations at 34 C.F.R. Part 106 to Springfield Public Schools may be referred to Kathleen O’Sullivan or to U.S. Department of Education, Office for Civil Rights, 400 Maryland Ave., SW Washington, DC 20202-1100, telephone 800-421-3481.

Shift Type            PT - School Year Salary Range     
Salary Code        Per Hour              Job Category      Clerical (non-bargaining)
External Job        SPS Clerical
Application          Internal Job Application  Internal
Location              Central Office - Office of
Minimum             High School Diploma/GED

Alternate Job Contact
Name: Kerry Martins    
Title: ELL Director Location     
Central Office - Office of Instruction             
Phone: 413-787-7100 ext. 55426 (ELL)



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