Title of the position: Work Study Program Manager
Organization: Corporate Work Study
Department: Corporate Work Study
Reports to: Director of Corporate Work Study Operations
Type: Full Time/12 Month, On-Site
Salary/Exempt

About Detroit Cristo Rey
Located in the heart of Mexican Town in Southwest Detroit, The Detroit Cristo Rey High School (DCRHS) is a diverse learning community that educates young people of limited economic means to become men and women of faith, purpose, and service. A rigorous and personalized college preparatory curriculum integrated with a corporate work
study experience prepares students to succeed in college and in life. DCRHS is one of 38 high schools across the country associated with the Cristo Rey Network . The Network began more than 25 years ago with an education/work study model that has proven to be universally successful. Working at DCRHS is UNLIKE working in a traditional high school environment. As an independent private school, students are not placed at DCRHS, they choose us!
Faculty and staff are the backbone of the school, and the development of relationships are foundational to the success of each student. The success of the program is demonstrated by the 100% college acceptance since our inaugural
graduating class of 2012.

About Corporate Work Study Program (CWSP)
A fundamental element of the Detroit Cristo Rey High School model requires that each student be able and willing to work an entry level position. CWSP trains students for this entry-level employment and markets their services to local clients, enabling all students to earn approximately half the cost of their education through a job-sharing partnership to cover full-time, Monday-Friday positions. CWSP participation is a critical component of every student's education. This unique model allows our students to gain real-life work experience and important life skills to support their academic success. Through this program, DCRHS students provide valued service to Metropolitan Detroit Area companies and organizations where they also find mentors and forge fundamental networks for their future success.
General Description
The Program Manager plays a critical role in the DCRHS Corporate Work Study Program (CWSP). The Program Manager is responsible for building, maintaining, and deepening relationships with the Corporate and Nonprofit Partner's (companies) supervisors that hire our students. This role works with both Partners and students to help solve any business or technical challenges that they face. The Program Manager will act as the point person for communication with supervisors and students in their portfolio. The Program Manager will meet with both parties to answer their questions and assist with conflict resolution by attending promptly to partner or student issues. S/he will work closely with the academic team to resolve issues in a collaborative manner. The Program Manager reports to the Director of Operations. The candidate must be a dynamic, growth-minded individual committed to our mission, equity, and inclusion, and who reflects and celebrates our rich cultural diversity. Though we do not all work in a classroom, all faculty and staff are considered educators and active role models for our students.
In addition to the Partners and students, the Program Manager must be able to work closely with all internal and external stakeholders - this includes: the Teachers, Faculty, Staff, and Parents. The Program Manager will be responsible for specific tasks as well as general support of the department.

The ideal candidate will have excellent communication and people skills with an emphasis on working with High School students. In addition, the Program Manager will have a background in developing Training and Development programs coupled with a strong organizational aptitude. He or she will be motivated by the mission of the school and its impact on the families we serve.

Key Areas of Responsibility

• Develop, support, and implement Training Programs associated with Microsoft Office Applications and other key skill sets
• Manage a portfolio of 25-30 CWSP Partner relationships and student work teams (80 - 120 students) employed by those Partners as assigned
• Ensure a minimum of 50 live leads/organizations in sales pipeline annually through phone calls, emails and networking with potential partners (warm leads) for VP to follow and close business. If the leads fall off, replace with another lead to maintain 50 in the SF base. This requires daily dedicated hours of 1-2 minimum to effectively secure active leads.
• Achieve 1-2 FTE's annually in paid/funded jobs
• Capture 3-4 Nonprofit organizations as partners for placement of students in unpaid jobs
• Achieve 90% year over year corporate partner retention of existing partners through sales renewal process (collection of fee schedules)
• Continuous development in Sales Training
• Build strong relationships with and coach students towards excellent work performance. Closely monitor timecard and performance evaluation feedback and implement interventions with students.
• Build strong relationships with and coach Partner supervisors, anticipate needs of and effectively respond to supervisors. Provide resources to share best practices.
• Help with student placement selection, reviews, and evaluation
• Conduct Corporate Partner onboarding with VP of CWSP to ensure smooth transition from sales
• Conduct site visits and check in calls to assigned supervisors/Partners at least twice a year, ensure follow-up is done and documentation is completed in a timely manner in Salesforce
• Manage all aspects of partnerships within portfolio in a solution-oriented, supportive way demonstrating excellent customer service to Partners and students; always looking for opportunities to deepen professional relationships/partnerships and capacity-build
• Data Management, Compliance & Quality Assurance
• Maintain accurate student, Partner, supervisor, family, etc. information in school databases (i.e., PowerSchool, Work Study Force/Salesforce, Google Drive records)
• Assist operations in the collection of biannual Cristo Rey Network student performance evaluation deployment, data collection and reporting for all Partners in portfolio
• Support CWSP staff with student employment processes ensuring compliance and accuracy with Labor Laws. Assist with student employment sessions to secure I-9s, work permits, etc.
• Lead strong student attendance efforts; generate/monitor missed workdays and schedule make-up days in coordination with employers and student's families
• Student Development & Family Communication
• Provide direct support to students through positive reinforcement and constructive interventions to help ensure continuous improvement in professional skills and work performance
• Provide program leadership and logistics support during morning and/or afternoon CWSP routines when students departing for and returning from work.
• Assist with and help manage students in Remote Work Center
• Support the daily operational needs of the Corporate Work Study Program
• Serve as the point person for coordination and execution of the "Missed Work Days" policy and process. Work with students, partners, and parents regarding make-up days and holiday work-days, overseeing the coordination of the make-up, collection of forms and the recording of data associated with these days. Keep all internal stakeholders up to date with the progress to ensure appropriate actions are taken when missed days are not made up (detention assigned, ineligibility for activities noted, etc.)
• Coordinate and/or assist with other Partner-related activities such as Partner luncheons, appreciation events, etc.

Qualifications and Requirements

A desire to learn and be part of the unique Cristo Rey mission, recognizing the educational value and financial importance of the work study program; workforce development experience preferred.
Successful applicants will embody the mission-commitment, intellectual curiosity, openness to growth, and optimism that are central to the character of our team.
Experience in successfully managing complex relationship portfolios with diverse stakeholders
Strengths-based approach to working with students and adults; ability to be a consistent, positive role model and support for students
Excellent interpersonal, written and verbal communication skills.
Basic knowledge of database management such as Salesforce, Google Drive, and other information management systems
Creative and entrepreneurial attitude with a desire to work in a fast-paced, detail-heavy environment that often presents competing priorities that require quick decisions and good judgment.
Comfortable working independently and collaboratively.
Ability to work in a faith-based organization.
Bachelor's degree from an accredited College/ University - preferably in Business or Human Resources (Training) or Education, or equivalent experience
Management and Sales background - experience managing client relationships, data, and preparing regular reports
Excellent organizational skills - with emphasis on attention to detail
Excellent communication skills - verbal (in person and over the phone) and written
Excellent inter-personal skills - high energy, positive, influential and collaborative
Sensitivity to the ethnic, racial, and religious backgrounds of the student body
Experience with Microsoft Office Suite, (Proficiency in Word and Excel is a must)
Ability to maintain confidential information
Bi-lingual fluency in English and Spanish a plus (verbal and written)
For-profit business background in customer service or Human Resources a plus
Must pass a background check to work in a school setting
Must hold a valid driver's license in the State of Michigan