WHO ARE WE?

• About us
• K12 Produces Results
• thinkTANK12

Get to know Grand Canyon Private Academy (GCPA)!

• Grand Canyon Private Academy
• Behind the scenes
• A Day in the life

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the Stride K12 partner school, Grand Canyon Private Academy. We want you to be a part of our talented team!

The mission of Grand Canyon Private Academy is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

The Academic Student Support supports students in the classroom by providing intervention to students in grades 6-12 at the Grand Canyon Private Academy. This individual is responsible for working with students and parents to identify online learning strengths and areas for improvement, provide excellent customer service, and ensure student improvement through intervention strategies. The Academic Student Support will monitor, track and address the needs of the students specifically with regard to online learning success factors while building and maintaining relationships with students and parents. The duties of the Academic Student Support work remotely.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Assist Teacher with student strengths and challenges as identified in the online learner profile and delivers targeted intervention to drive student success according to a prescribed process.
• Assists with system navigation techniques and tips through emails, emails, orientations, phone calls and demonstrating in the online learning course;
• Monitors student progress and communicates to the teacher if program adjustments are needed;
• Conduct live support sessions;
• Maintains regular contact and meetings with students and families, as assigned, via telephone, e-mail, instant messenger, and/or web conferencing to foster strong academic relationships and provide the necessary support.
• Provides timely responses to all phone calls, emails, and e-mails received from students, staff and parents, and follow-up on teacher escalations;
• Formally communicates student progress, contact metrics and concerns/accomplishments to the teacher on a weekly basis;
• Participates in staff meetings, K12 Professional Development sessions, and other meetings as assigned;
• Assists with student network and community efforts as directed.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Minimum Required Qualifications:

• Associate's Degree OR
• 2 or more years of customer service experience
• Experience working with children or youth
• Demonstrated proficiency in using online tools and applications
• Professional verbal and writing skills
• Comfortable with online and telephone communication with customers

Certificates and Licenses: No required certificates or licenses

OTHER REQUIRED QUALIFICATIONS:

• Ability to pass required background check.

Desired Qualifications:

• Bachelor's Degree
• Tutoring experience or experience as a school or classroom aid

Essential Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working with Fingers: Ability to type, sort through pages/papers, or otherwise work with fingers (including thumb) and palm frequently each day.
• Repetitive Motion: Ability to move wrists, hands, and/or fingers such as in typing frequently each day.
• Sitting: Ability to sit much of the day.
• Visual: Ability to see and read PC screens, and normal type size print.
• Hearing: Ability to answer/route telephone calls, and understand what clients and co-workers are saying in normal conversation.

Essential Mental Requirements: The mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Comprehension: Ability to understand complex problems and to collaborate and explore an alternative solution
• Organization: Ability to organize and prioritize work schedules of self and others on short- and long-term basis
• Reasoning/Decision-Making: Ability to make final decisions that have significant impact on the school's credibility, operations and services.
• Communication: Ability to understand and follow basic instructions and guideline Ability to complete routine forms, use existing form letters and/or conduct routine oral communication. Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information. Ability to communicate with individuals utilizing a telephone and computer; requires ability to hear and speak effectively on the phone. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, expediently and at sufficient volume. Ability to make presentations/speak before groups. Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc.
• Mathematics: Ability to compute, analyze, and interpret numerical data for reporting and forecasting purposes

Required Computer and Other Equipment/Device Skills:

• Computers/Peripherals/Other Office Machines: Computer
• Computer Software: Electronic Mail Software (Microsoft Outlook preferred); Spreadsheet and Word Processing Software, (Microsoft Excel and Word preferred); Web proficiency.
• Other Tools/Devices/Machines (including Vehicles): No other tools, devices or machines are required in order to perform the essential functions of the position.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical school office setting (conversation, phones, light foot traffic, computers, printers, etc.)
• This is a virtual position. A home-office workspace should be established in a distraction-free area of the home.
• Equipment (laptop) will be provided.

Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required to travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate this position will pay between $14.23 to $26.00 per hour. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.