About the Organization

Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.

Pay Range

$20-23 per hour

Hours

Location(s)

FGA Remote , Remote

Description

Job Summary:

This role is remote/virtual.

**This role is sales-oriented and managed by performance.

***Pay is hourly. $21-23based on experience.

****School admissions/education setting experience a must!

****Customer service experience a must!

*****Weekend & evening hours are mandatory. In particular, we need Central Standard and Pacific Standard evening hours, especially 11-7 or 12-8. ACs will be asked for 2-4 hours,2-4 Saturday or Sundays/month. Note: one may live in EST and offer CST and PST hours in their schedule.

Seeking bi-lingual candidates, Spanish preferred.

About Fusion Global Academy:

At Fusion Global Academy (FGA), we believe life shouldnt get in the way of learning. FGA is an accredited, online private school which offers personalized instruction in a virtual setting for middle and high school students worldwide. Classes at FGA are one-to-one: one student and one teacher per virtual classroom. Teachers and students interact live for each and every class, and students have different teachers for different classes. This allows our teachers to customize content for student strengths, interests, and learning preferences. In this space, teachers also build positive, mentoring relationships with their students. Students come to Fusion Global Academy because theyre looking for a completely customized education experience.

About the Admissions Consultant role:

You may be a proven rockstar in sales or you may be looking to transition your seasoned experience in education and/or customer service skillset into a different role. No matter where you are in your career, you appreciate the fact that one size doesnt fit all students in education. You could be Fusion Global Academys next Admissions Consultant (AC)!

• The Admissions Consultants (AC) role is to provide every family who inquires about FGA a celebrity experience as they guide them through the admissions process from initial inquiry to registered family.
• An AC will effectively communicate and promote the Fusion Global Academy brand with students, parents, and professionals and partner with school teams to create and maintain a culture of deeply satisfied stakeholders.
• ACs mission will be to exceed student enrollment and revenue goals (Academy, Tutoring/Mentoring, and Classes for Credit) by effectively managing and driving inquiries through the enrollment process. The AC reports to the Fusion Global Academy Manager at the National Communication Center, called CONNECT. ACs communicate with great clarity and empathy. They bond with students, families, and staff. They know their audience and tend to impress. They hit targets and touch hearts.

At Fusion Global Academy your days will always vary, but heres what they may bring:

Guide inquiring families from the initial Lead through Admissions Meeting:

• Respond to all new inquiries within 1 business hour.
• Answer incoming calls and manage inquiries appropriately.
• Provide the front-end celebrity experience; responsible for answering questions online and over the phone, informing families of our differentiating factors, and encouraging them to make an appointment for an admissions meeting, scheduled with an Assistant Director of Admissions or Head of School.
• Oversee campus admissions funnels and ensure successful inquiry to register process.
• Schedule and confirm all admissions meetings through appropriate cadence steps to include email, phone and/or texting with clear communication and instructions including time, date, location, and requested materials (i.e. transcripts, immunizations, etc.).
• Maintain completed intakes at + 25% increase over prior year.
• Maintain accurate and timely records of admissions activities in Salesforce:
• Input all admissions activities in Salesforce in real-time.
• Capture referral information 100% of time.
• Ensure lead is assigned a recommended cadence for coinciding customer journey.
• Provide detailed notes about all inquiries including educational history, academic/social/emotional needs, confirm tuition has been discussed and other pertinent data to support intake process.
• Ensure every inquiry has a follow up task, especially if removed from automated cadence, from lead to intake at which time a campus will own.

Develop and elevate brand awareness:

• Effectively communicate and promote the Fusion brand with prospecting families.
• Practice triangle training to perfect your messaging with stakeholders.
• Nurture prospective family relationships through an individualized approach, authentic connection, and other forms of celebrity experience.

Execute on marketing strategy to drive enrollment:

• Provide enrollment data and forecasting to school teams and Director of Admissions or Manager upon request.
• Work with Head of School and Director of Admissions to provide feedback and drive creative solutions to increase enrollment and exceed targets.
• Contact list of disqualified students at key points of the year (i.e. semester transitions, summer, etc.).
• Contact lists of prior students for additional services (i.e. summer school).
• Analyze campus data, including disqualified students, previous summer students and other opportunities to contact prospective families to drive campus enrollment.

Qualifications

• Bachelors degree (required).
• 1-2 years of experience in a school admissions/education setting, required.
• 1-2 years of customer service experience, required.
• Prior experience in SalesForce desired.
• Solid understanding and experience in working with students with learning differences preferred.
• Tech savvy a must, experience with messaging apps and chat bots a plus.
• Experience using a Customer Relationship Management System (preferably Salesforce) preferred.
• Experience working in a call center environment a plus.
• Ability to work in a fast, paced technologically advanced environment.
• Driven by metrics, hitting enrollment goals and exceeding them! Results-oriented mindset.
• Enthusiasm and flexibility.
• Comfort with working remotely in an established home office environment and using a headset all day long.
• Ability to work evenings and Saturdays when needed.
• Proficient in Microsoft Office.

Other key position expectations:

• Ability to deal with objections in a positive manner.
• A high level of integrity and professionalism.
• Patience and a problem-solving approach to issues.
• Excellent time management, organizational and multi-tasking skills.
• Persuasive oral and advanced written communication skills.
• An ability to understand and report on goals/metrics.
• Ability to receive and give feedback as a commitment to constant self-improvement.
• Understanding and commitment to execute core systems and processes.
• Strong understanding of Fusion model and life changing messaging.
• Proactive communication with school stakeholders.
• Integral part of school enrollment team.

(Want to learn more about our schools? Head over to our Fusion Global Academy YouTube channel to see student and parent testimonials.)

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Position Requirements

See above

Number of Openings

15

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Exempt
This position is currently accepting applications.