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IT Support Specialist-Technology

Employer
Eagle County School District
Location
Eagle, CO, US
Salary
Competitive

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Job Category
Administrator, Specialist / Coordinator
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Job Details

IT SUPPORT SPECIALIST

Technology Department

BENEFITS: Health, Dental and Vision insurance, 21.40% employer contribution to your PERA retirement plan, paid holidays, paid leave, tuition reimbursement, free CMC credits, amongst others . For full time employees

HIRING SALARY RANGE: $23.47 - $28.16 per hour

POSITION SALARY RANGE: $23.47 - $35.21 per hour

SUMMARY OF JOB DESCRIPTION:

Provide technical support for all ECS technology, including all devices, peripherals, applications, telecommunications equipment, audio/visual equipment and other school equipment.

REPORTS TO:

IT Support Manager

ESSENTIAL JOB ELEMENTS:
  • Committed to excellent customer service for all users
  • Committed to positively impacting student achievement and instructional practice
  • Demonstrates commitment to continuous learning
  • Experience working with adult learners
  • Knowledge of classroom technology and educational tools
  • Self-directed learner with strong problem solving capabilities
  • Capacity to learn independently and work collaboratively
  • Ability to work with school leadership and teaching staff
  • Strong understanding and experience using Google Apps and other web 2.0 features
  • Demonstrates ability to lead and participate in teams
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver excellent support for issues with desktops, peripherals and mobile devices.
  • Install and configure computer hardware, software and peripherals
  • Maintain logs for hardware inventory, warranty, upgrade, and replacement purposes.
  • Maintain logs for software purchases, licenses and site licenses to ensure compliance.
  • Provide support for online student assessments used by the district
  • Assist the IT Operations team with installation and maintenance of networking systems.
  • Maintain and oversee a record keeping and work order system for scheduling all technology help requests, repairs, and equipment maintenance.
  • Prioritize daily work activities requiring technical support.
  • Share solutions with technology staff and others through training and clear documentation within appropriate security constraints.
  • Participate in training to maintain skills and certifications necessary for repair and maintain computer, telecommunications, network equipment, and associated software.
  • Must comply with all School Board Policies.
  • Perform other duties as assigned.


QUALIFICATIONS:
  • High school diploma or equivalent
  • Relevant experience in the technology field
  • Relevant training and course work from vendors and manufacturers
  • Technical support or help desk experience.
  • Proficient in setup and troubleshooting in a multi-platform environment
  • Effective communication and interpersonal skills
  • Strong time management skills
  • University degree in related field (preferred)
  • Current and relevant certifications (preferred)
  • Previous experience in K12 or Higher Education (preferred)

NOTE:

New hire will be reviewed upon completion of 60 days of employment

Primary Location:
Technology
Salary Range:
$23.47 - $28.16 / Per Hour
Shift Type:
1.00 FTE

Company

Serving Pre-K through 12th grade students, Eagle County School District is an innovative district of 830 professionals engaging nearly 7,000 students. Our vision is to prepare all of our students to be global-ready graduates, who will be successful in their careers or college experience and contribute to their communities in positive and effective ways. The District benchmarks international top performing schools to model practices that lead to success for all students. We believe that the only way to improve learning outcomes for students is through better instruction. Consequently, we focus our efforts on an instructional core of educators, learners, and standards. All actions, initiatives, and efforts are viewed through this lens with the expectation that they must shape one of these three tenets in order to be effective.

Company info
Website
Telephone
9703286321
Location
PO Box 740
 Eagle
CO
81631
US
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