Coordinator Information Technology - Technology Support

Hamilton County Department of Education
Chattanooga, TN, United States

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Job Details


Pending approval of the SY23 ESSER 3 Carryover budget by TDOE and HCS Board.

Hamilton County Schools, located in Chattanooga, TN, is the fastest improved school district in the state of Tennessee. Our mission is to create pathways to bright futures for all students in our community by helping to equip them with the skills, knowledge and supports required to realize their full potential.

We do this by focusing on five action areas in our strategic plan, Future Ready 2023:
  • Accelerating Student Achievement
  • Future Ready Students
  • Great Teachers and Leaders
  • Engaged Community
  • Efficient and Effective Operations

We are committed to excellence for every student and are seeking outstanding school support and district-wide staff who desire to make a difference in the lives of students. For classified employees who are interested in becoming teachers, we also offer our "Grow Your Own" program, with pathways to becoming a certified teacher. With nearly 80 schools located in urban, rural, and suburban communities, we are confident that you can find your place in Hamilton County.

The purpose of this classification is to direct operations and activities of the Enterprise System team as a part of the Data and Information systems team, including establishing/implementing strategic plans for our enterprise system.


  • Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals.
  • Coordinates daily work activities; organizes and assigns work; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.
  • Ensures team compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees, students, and other individuals; initiates any actions necessary to correct deviations or violations.
  • Consults with Executive Director of Data and Information Systems, state/federal agencies, and other officials to review department operations/activities, review/resolve problems, receive advice/direction, and provide recommendations.
  • Coordinates team projects and activities with those of other departments, vendors, consultants, outside agencies, or others as needed
  • Research and develop solution for district wide cloud based server needs.
  • Develops, updates, and implements policies and procedures to accomplish system-wide goals
  • Establishes support standards for consistency in provision of technological support, including software standards, hardware standards, network hardware standards, and network protocol standards.
  • Develops and implements long and short term plans, goals, and objectives for the enterprise systems team
  • Oversees and provides direction for Information Services projects; sets and communicates priorities for staff; provides direction for systems design; coordinates "what if" scenarios regarding zoning questions; schedules projects to minimize computer/network downtime; monitors progress of major projects; oversees and assists as needed with installation, set up, configuration, maintenance, troubleshooting, or repair of various components of computer systems/resources; oversees security of computer systems; oversees user Internet and email access; assists with resolution of system-wide technological problems.
  • Oversees/coordinates provision of technical support, training, and assistance for all levels of system users;
  • Communicates with employees, other departments, school officials, school personnel, users, vendors, manufacturer representatives, outside service providers, state/federal agencies, the public, outside organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
  • Operates various computer systems, peripheral equipment, office equipment, and related tools
  • Maintains a working knowledge of a variety of computer operating systems and software programs associated with work activities, which may include word processing, spreadsheet, database, desktop publishing, presentation, graphics, multimedia, inventory management, networking, communications, diagnostic, utilities, Internet, and email; maintains working knowledge of various computer programs utilized by the School System in order to troubleshoot hardware/software problems.
  • Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new products, technologies, technical methods, trends, and advances in the profession; reads professional publications and technical manuals to increase knowledge of computer operations; maintains professional affiliations; attends user group meetings, conferences, workshops, and training sessions as appropriate.
  • Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
  • Communicates through the proper channels to keep supervisor and other appropriate personnel informed of impending problems or events of unusual nature.
  • Follows established procedures for ensuring assigned areas are safe.
  • Works collaboratively with school staff, students, parents, and other stakeholders.
  • Attends work and arrives to work on time.
  • Maintains confidentiality.
  • Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
  • Attends meetings as required.
  • Prepares or completes various forms, reports, correspondence as required.
  • Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; operates general office/school equipment.
  • Monitors inventory of equipment and supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement materials.
  • Performs other duties as assigned.


  • Bachelor's degree in Information Management, Management Information Systems, Information Technology, or a related field, with Master's level course work in the field preferred
  • Supplemented by six (6) years previous experience and/or training that includes progressively responsible information services management, computer system design/implementation, network design/configuration, computer operations/maintenance, hardware/software troubleshooting, software support, database management, budget administration, and management; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain a valid Tennessee driver's license.

  • Ability to communicate effectively verbally and in writing.
  • Ability to work with a team to accomplish job tasks.
  • Ability to use technology to complete essential functions of job.
  • Ability to perform addition, subtraction, multiplication, and division. Ability to calculate decimals and percentages.

Salary is based on a combination of relevant education and experience.
Minimum Salary - Grade 32
Salary Scale


Hamilton County Schools, located in beautiful Chattanooga, TN, is hiring, supporting, and retaining outstanding top teaching talent. We are the fastest improved district in Tennessee and have a goal to become the best. With nearly 80 schools located in urban, rural, and suburban communities, we are confident that you can find your place in Hamilton County.

Why Join our Team?  

New Teacher Support: With our progressive three-year induction program for new teachers, you will have the following supports: 

  • New Teacher Academy 
  • First Year Mentor & Supportive Professional Development 
  • Whole-Teacher/Well-Teacher (wellness & mindfulness training) 

Leadership Opportunities: Grow your career with Hamilton County Schools, no matter your professional goals: 

  • Train to become a mentor teacher or professional development presenter
  • Obtain your National Board Certification and get a $4,000 salary increase 
  • Apply for leadership pipeline programs for instructional coaching or administration 
  • Be a part of innovative programs that are unique to Hamilton County like Teacherpreneur and STEM Fellows
  • Travel the world as a Fund for Teachers recipient

Experience all Chattanooga has to offer:

  • Chattanooga has a metro area of 500,000 people - not too big and not too small - and under two hours from Nashville, Atlanta, Knoxville, and Birmingham
  • Award-winning city for outdoor activities, music, art and culture
  • 25 + local music, art, and food festivals every year

We are seeking teaching candidates who are:

  • Committed to high academic achievement and high expectations for all students
  • Able to be a positive team-player and communicate effectively with colleagues, supervisors, students, and families
  • Open to being coached and receiving feedback in order to advance learning and growth for students
  • Experienced in high-need or Title-I School settings. Experience with English Language Learners is a plus.
  • Professionals with high personal standards and integrity

Compensation & Total Rewards 

  • Competitive salary range commensurate with experience
  • Comprehensive benefits package includes multiple health insurance options, vision, dental reimbursement, short and long-term disability, life insurance, on-site clinics, and a wellness program 
  • Childcare for Hamilton County teachers available in multiple schools 
  • Competitive retirement plans through Tennessee Consolidated Retirement System, including a hybrid 401k and pension plan. In 2018, TCRS was ranked in the top four best funded State Pension plans by the Pew Charitable Trust. 

About Hamilton County Schools

 Hamilton County Schools, located in beautiful Chattanooga, TN, is the fastest improving district in the state of Tennessee. We believe in success for all students and are dedicated to helping all students succeed to their highest potential.  With nearly 80 schools located in urban, rural, and suburban communities, we are confident that you can find your place in Hamilton County.

Who we serve: Hamilton County Schools serves over 42,000 students across our diverse county in urban, rural and suburban communities. Our families speak 125 languages and approximately 8.5% of our students are English language learners.

Our results: The state of Tennessee has recognized Hamilton County as an “Advancing” school district.

A few of our recent achievements include:

  • #2 out of 146 districts in the state of Tennessee for student growth and a Level 5 district for 2018-2019
  • 45 Level 5 schools and 32 reward schools
  • 16 Volkswagen E-Labs - the highest concentration of fabrication labs of any district in the US or abroad
  • Milken Award winning teacher; State Principal of the Year (2017)
  • 13 High Schools with over 18 Future Ready Institutes
Find Us
3074 Hickory Valley Road

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