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9-1-1 Public Safety Dispatcher (Entry Level and Experienced)

Henrico County Public Schools-1
Henrico, VA, US

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Job Details

Job Title

9-1-1 Public Safety Dispatcher (Entry Level and Experienced)


Henrico, VA, US

Organization Name

County of Henrico Police Division

About Us

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties

Closing Date: This position closes on Monday, June 13, 2022.
For this recruitment, the Henrico Police Division is seeking entry-level applicants with a passion for public service and helping the community as well as qualified applicants who are currently certified as a Virginia DCJS Dispatcher, Priority Dispatch Emergency Medical Dispatch and Priority Dispatch Emergency Fire. Must be CPR certified and NCIC/VCIN certified.The County of Henrico has an excellent career opportunity for all interested candidates! As a 9-1-1 Public Safety Dispatcher, successful candidates will respond to incoming 911 calls in a call center environment; accurately triage incoming calls and determine appropriate course of action, equipment and first responder personnel to be dispatched; maintain communication with responding personnel to ensure responders have all available information; relay information to and from the scene of emergency and non-emergency situations as needed; do related work as required.

Essential Duties

This is a fast-paced, highly technical work environment involving automated systems pertaining to law enforcement public safety communications. Work requires the ability to comprehend and apply county, state and federal regulations governing law enforcement and public safety operational procedures, including transmissions by radio, telephone and teletype; ability to analyze situations and determine the effective course of action; adjust quickly to changing situations while assessing time and sensitive information; perform several tasks at the same time and assign appropriate priorities to incoming calls for service while monitoring multiple frequencies and viewing multiple computer screens. Must have the ability to maintain an efficient and calm demeanor in handling adverse or stressful situations for extended periods in a high-volume public safety work environment. Requires frequent contact with the public, police and emergency service providers, and occasional contact with other federal, state, and local government agencies. Some of these contacts may require considerable skill in diplomacy, tact, and/or discretion. Knowledge of, or the ability to learn, the geography of Henrico County and of the surrounding jurisdictions, with emphasis on the major streets and highways; data entry skill; ability to speak clearly and distinctly; ability to hear; ability to utilize appropriate methodology and resources; ability to follow instructions quickly; ability to operate a computer terminal keyboard and read computer screens for extended periods.

Minimum Qualifications

Graduation from high school and one (1) year of relevant work experience serving the public or in a call center environment, preferably in a 24/7 work environment; prefer previous experience at a 911 Communications Center; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information

Entry Level Salary is $44,166.
Applicants with current or prior experience as a 9-1-1 dispatcher may be considered for additional compensation based on the history and qualifications of the candidate and the needs of the Police Division at time of hire.
The tentative hire date for this vacancy is October 10, 2022.
Applicants must successfully complete all pre-employment skill assessment and testing to be considered for employment. Information pertaining to testing will be sent to all applicants who meet minimum requirements via electronic mail. It is important that you keep your email address current in iRecruitment. Be sure to check any spam, junk or clutter files for our email. If you have any questions or concerns, please call 804-501-4806.
Work requires sitting for prolonged periods of time wearing a headset, which restricts movement in the work area. Hours of operation are 24 hours a day, 365 days a year. The employee is primarily scheduled for shift work hours and must be willing to work assigned shift. Work periods may have permanent or rotating days off, frequently requiring the employee to work holidays, weekends, evenings, and nights. The employee is subject to work overtime, being held over or called back to work. Requires the ability to work overtime with little or no notice.
A full background investigation, including a criminal history record check and fingerprinting, is conducted on all persons who are selected to proceed to the background phase of the process. Requires pre-employment hearing and vision exams administered by Henrico County Employee Health Services, the components of which are based on and appropriate to the specific sensory and/or physical demands of the job.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

How To Apply

Closing Date: This position closes on Monday, June 13, 2022.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through or click on the Jobs link in the upper right hand corner of our main County page at .

Minimum Salary


Maximum Salary



Main Organization

General Government General Government

Employment Status

Permanent Fulltime Permanent Full-time

Amount of Travel

Work At Home


Henrico County Public Schools expresses a divisionwide commitment to every student by communicating a vision of inclusiveness: “The right to achieve. The support to succeed.” The school division also embraces four critical cornerstones: Student Safety, Academic Progress, Closing Gaps and Relationships.

The school system serves the families of Henrico County, Virginia, a diverse community of more than 320,000 which wraps west, north and east of the independent city and state capital of Richmond. Henrico is Virginia’s fifth-most populous county.

HCPS is the sixth largest public school division in Virginia, and is comprised of 72 schools and program centers serving more than 50,000 students. The division’s schools reflect the geographic diversity of Henrico County, and lie in bustling near-urban and suburban settings; small towns; and quiet rural areas.

Academic excellence and opportunity are hallmarks of Henrico County Public Schools. Twenty-three division schools earned 2017 Virginia Index of Performance awards for advanced learning and achievement, presented by Gov. Terry McAuliffe and the Virginia Board of Education. HCPS was again tops in the Richmond region with the most schools earning the distinction. Short Pump Middle School was one of only nine schools in the commonwealth to earn the highest designation.

HCPS also leads central Virginia in teachers certified by the National Board for Professional Teaching Standards. Completion of the rigorous process is the profession’s highest mark of accomplishment.

Henrico Schools has robust programs and support services for families of students with special needs; gifted students; homebound and homeschooled students; and students learning English as a second language.

Each of the division’s high schools is fully accredited and hosts an academic specialty center. The specialty centers allow students with clear interests the chance to focus on a preferred area, such as engineering, the arts or world languages. Three middle schools offer the International Baccalaureate Middle Years program and two high schools offer the International Baccalaureate Diploma program.

The division also has cutting-edge programs in career and technical education, at individual schools and at two Advanced Career Education centers. From learning about sustainable seafood in culinary arts classes to applying technology concepts at Richmond Raceway, HCPS’ Department of Career and Technical Education helps students become effective participants in the international economy.

From academics to athletics, from the arts to career skills, Henrico County Public Schools is proud to be part of helping our community thrive by ensuring that each child has the right to achieve and the support to succeed.


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3820 Nine Mile Road
Human Resources
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