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Director of People Operations

Company Description

Organizational Overview
KIPP NC is a network of eight high-performing, college-preparatory public charter schools providing an academically rigorous and joyous school experience to more than 3,500 students in grades K-12 in Charlotte, Durham, Gaston, and Halifax. KIPP NC supports several thousand alumni on their journey to and through high school, college, and career.
KIPP NC is building on a rich tradition of academic excellence and relentless fight for social justice present from the founding of both KIPP ENC and KIPP Charlotte. KIPP ENC is the second oldest KIPP region in the nation. In its 20 years of operation, KIPP ENC has been a cornerstone for students and families in rural Gaston and Halifax, operating two primary schools, two middle schools, and one high school. Over the past five years, it grew to serve even more students by opening up a middle school in Durham, an urban center in the center part of the state. KIPP Charlotte, which grew out of the strong traditions and academics of KIPP ENC, has supported students and families for the past 13 years, operating one primary school and one middle school in the largest city in North Carolina.
KIPP North Carolina is building upon the successes and experiences of KIPP ENC and KIPP Charlotte to provide inclusive school environments and an educational program that will enable our students to lead full lives and equip graduates to be future leaders and agents of change in North Carolina and beyond. KIPP NC is engaging in direct, anti-racist work, and contributes meaningfully to the dismantling of structures of inequality within our organization, schools, and classrooms. We're committed to expanding our efforts to embed anti-racism in all of our activities and engagements within our classrooms and schools, across our organization, and throughout the State of North Carolina. All of this will be in a tireless effort to create classrooms that are homeplaces for our students, places where they feel safe, loved, validated, seen, and heard, places where all their beautiful identities will be affirmed and celebrated, and places where they will learn the academic knowledge and skills needed for college, career, and beyond.

Job Description

The Opportunity
The Director of People Operations (HR) will collaborate with regional and school leaders to provide high-quality HR operations services as part of KIPP NC's overall investment in our people. The Director of People Operations works closely with their KIPP NC's colleagues, including Talent Acquisition, Finance, Operations, Equity, and School Leadership to deliver a best-in-class employee experience. The Director of People Operations will set the strategic direction for the People Operations-HR team, execute with excellence on our people operations priorities, and build deep and lasting relationships with school and Central Office leaders. The Director of People Operations will manage the People Operations Team (two People Operations-HR Managers) and oversee the implementation of a high-quality human resources information system that integrates into all aspects of the employee experience. The Director of People Operations will report directly to the Chief Talent Officer and serve as an integral member of the KIPP North Carolina Talent and People Operations Team, which will be responsible for driving the overall direction and strategy for talent acquisitions, development, engagement, and retention.
This is an ideal opportunity for a dynamic and visionary organizational leader with significant people management experience to play a critical role in building and shaping a premier K-12 charter management organization committed to supporting students to graduate college and succeed in school and life.
Key Responsibilities
  • Managerial Leadership and Team Development
  • Manages, develops, and leads two People Ops-HR Managers
  • Serves as a thought partner to direct reports; coaches and supports direct reports to address their key roles and responsibilities
  • Builds a strong, cohesive team culture that reflects the core values of KIPP NC
  • Works in collaboration with the Chief Talent Officer and school-based teams to provide exceptional HR systems and processes
  • Completes annual performance evaluations of direct reports
Strategy and Operations
  • Partners with school leaders and the Chief Talent Officer to identify, prioritize, and implement key people initiatives that will support and drive org-wide efforts to deliver a best-in-class employee experience
  • Leads and contributes to near- and long- term strategic planning efforts across the People Operations team
  • Develops a comprehensive strategy and implementation plan to create and scale HR operations for a growing, multi-site organization
  • Designs and continuously improves transactional systems and processes to maximize the efficiency and efficacy of our processes and systems, while ensuring compliance across key HR work streams
  • Manages the continued implementation and use of existing HR technology in support of delivering high quality HR services
  • Collaborates with other teams to ensure collection of, access to, and delivery of key people data for organizational needs while leveraging it to equip leaders with data to make solid decisions
  • Works closely with leadership to propose and recommend any necessary policy changes in light of new laws or organizational needs
  • Annually negotiates and constantly analyzes all employee benefits, including health, life/disability, wellness, 403(b), and unemployment; manages vendor relationships and administration of all employee benefits programs
  • Regularly evaluates and seeks to improve KIPP NC's employee wellness strategy through programs and initiatives intended to benefit the health and wellbeing of our employees
  • Develops and manages audit processes that ensure accuracy of data entry, such as new hires, rehires, transfers, promotions, salary changes, FLSA status changes, schedule changes, and benefit enrollments
  • Partners with the Finance Team to reconcile benefit billing and ensure accurate and timely payment of vendors
  • With the Finance Team, delivers timely, accurate semi-monthly payroll
  • Ensures timely filing of payroll tax information to state and federal authorities
  • Works with the Finance Team to streamline payroll data and processes for all financial reporting
  • Collaborates with Finance and Recruitment Teams to make salary recommendations for new hires and promotions
  • Is a thought leader in contributing to KIPP NC's ongoing compensation strategy, monitoring wage and salary trends to ensure KIPP NC remains competitive in the market
  • Participates in KIPP NC talent leadership team that oversees the strategy for all KIPP North Carolina recruitment and retention programming
  • Stays abreast of changes to local, state, and federal laws that could impact personnel policies and internal processes
  • Develops communication strategies to increase regional understanding of payroll and benefits-related topics, including benefit offerings, employee self-service platforms and KIPP NC HR policies

Qualifications

Qualifications
  • KIPP NC's Director of People Operations (HR) candidates will have the following:
  • A deep commitment to the mission of KIPP NC and an unwavering belief in the potential of all our students
  • An unwavering commitment to anti-racism, equity, and inclusion
  • A strong desire to collaborate with school leaders and Central Office teammates in service to a new KIPP region growing out of two exceptionally strong ones
  • 7+ years of experience, including at least 4 years of experience leading a team to data driven results in an HR function
  • Outstanding leadership and management skills, particularly as it relates to building teams, working through others, promoting collaboration, managing conflict, goal setting, and holding people accountable
  • Experience scaling operations and/or providing HR support to multi-site organizations
  • Knowledge of federal and state regulations related to administration of HR operations and data systems
  • An understanding of the specific, unique characteristics of public charter schools, NC-specific knowledge a plus
  • An entrepreneurial spirit and demonstrated success in building a program, department or organization
  • The flexibility needed to accommodate the breadth and depth of responsibilities and priorities
  • Outstanding written, speaking, and organizational skills including excellence in backwards planning long-term goals and accountability and progress monitoring systems
  • Ability to interact with a broad range of stakeholders with different interests and needs
  • Possess a deep commitment to both racial equity and improving the lives of kids from low-income communities; experience working within predominantly Black, Brown, and/or low-income communities
  • HR Certification preferred (SPHR, SHRM-SCP)
  • Understanding and willingness to work in both rural and urban communities, including exhibiting resourcefulness and willingness to travel up to five hours within North Carolina multiple days per week based on need
  • Must live in North Carolina; Charlotte, Research Triangle, Rocky Mount Halifax/Northampton Counties Preferred

Additional Information

COMPENSATION
Salary range for this role is $75k - $95k and is commensurate with experience. Additionally, it includes medical, vision, and dental benefits, optional 403b with employer match, and 17 PTO days on top of all school and national holidays, including Fall Break, Spring Break, and 2 weeks off for Winter Break.
About KIPP
KIPP, the Knowledge Is Power Program, is a national network of free, open enrollment, college preparatory public schools dedicated to preparing students in underserved communities for success in college and life. There are 242 KIPP schools in 20 states and the District of Columbia, serving more than 100,000 students. Nationally, KIPP students are graduating four-year colleges at three times the national average for low-income students.
Non-Discrimination Statement and Policy
KIPP North Carolina does not and shall not discriminate on the race, color, religion, creed, national or ethnic origin, age, sex, gender identity, sexual orientation, marital or parental status, disability, source of income, or status as a veteran in any of its activities or operations.

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