The Executive Director of Technology will plan, provide direction and manage IT operations and resources, including network infrastructure, integration of systems and data, communication systems, hardware/software tools, security and streamline business processes to ensure excellent support to our users (students, parents, teachers, staff and various departments).
S/he should be a solution-driven, forward-thinking, innovative, self-motivated starter and servant leader; being able to perform tasks with little or no supervision; maintain a proactive attitude when establishing relationships among organization’s personnel.
Bachelor’s degree required; Master’s degree Preferred.
Bachelor/Master’s degree in Information technology, Information Systems, Computer Science,
Instructional Technology, or related disciplines preferred
Technology Specializations and/or certifications preferred
May consider equivalent combinations of degree, certifications and experience.
Strong Knowledge of IT infrastructure
Expertise in general operating methods, principles and industry best practices of Information
Technology including networks, hardware, software applications, system design techniques and controls, and maintenance.
Proven experience in the implementation and production support of IT systems.
Strong Knowledge of project management methodologies and tools.
Strong knowledge of evaluating needs, doing business analysis, streamline business processes, building process workflow and supporting technology architecture.
High level experience in developing application systems, end point management, common desktop applications, programming languages and standards, database systems, architecture and security.
Demonstrated ability to identify, establish and track key performance metrics and key indicators and to prepare reports and analysis for executive management review and action.
Strong Knowledge of SDLC (Software Development Life Cycle), ITSM (Information Technology Service
Management), RCA (root cause analysis)
Experience/Knowledge of K-12 education environment preferred, not required.
Strong influencing/negotiation skills, excellent written and verbal communication skills, knowledge of business and technology trends and strong interpersonal/relationship management skills.
Ability to problem solve - define problems, collect data, establish facts, and draw valid conclusions.
Leadership, drive and initiative
6+ years of experience in Information Technology field involving management/ support/maintenance of Technology systems to include analysis, design, and development of software and database applications; data integrity efforts; network infrastructure, security, technology policy and protocols
3+ year experience in a leadership role leading network infrastructure, information systems and operations management
3+ years of experience in supervision and management of an information systems department
Major Responsibilities and Duties:
Technology and Information Management
1. Plan, provide direction and manage IT operations and resources, including network infrastructure, integration of systems and data, communication systems, hardware/software tools, security and streamline business processes to ensure excellent support to our users (students, parents, teachers, staff and various departments
2. Supervise daily operations of network infrastructure, hardware, systems, applications and databases to meet the instructional, operational and administrative needs of the organization.
3. Oversee the planning, evaluation, coordination, implementation, support and management of all technology initiatives within ILTexas, including the maintenance, repair and upgrading of technology systems and devices.
4. Lead IT strategic and operational planning by fostering innovation, setting priorities among IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization
5. Lead the streamlining of business processes/procedures, develop workflow, evaluate best fit technology solution, implement systems, maintain documentation and ensure support.
6. Develop documentation of technology processes and procedures.
7. Direct, plan, supervise, review and evaluate the activities of the information technology staff including daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
8. Direct daily network and computer operations, verify operational status and security, troubleshoot and take corrective actions
9. Lead E-Rate related projects and ensure compliance.
10. Plan and manage IT project plans to coordinate organization-wide technology deployments and implementations.
11. Analyze situations, evaluate alternatives, and recommend technical solutions. Design and customize technology systems and platforms to improve customer experiences.
12. Coordinate the development of Requests for Proposals (RFPs) and oversee the writing of the technical bid specifications and the evaluation criteria for soliciting appropriate hardware and software vendors.
13. Participates in technical work of the department such as network management, programming, information technology operations, and assisting users
14. Meet with representatives of manufacturers, vendors, professional and business organizations to solicit cooperation and resolve problems
15. Work with internal and external customers, including students, educators, administrators, school board members, parents, colleagues, vendors and the community.
16. Communicate regularly with departmental and campus administration regarding the status of current project initiatives; obtains guidance and approval as required to advance initiatives.
17. Demonstrate a commitment of continuous improvement of leadership, technology skills & knowledge.
Policy, Reports, and Law:
18. Compile, maintain, and file all reports, records, and other documents as required.
19. Participate in the research of and application for technology-related grants or revenue sources.
20. Follow organization safety protocols and emergency procedures.
Budget and Inventory
21. Maintain and monitor IT asset management, an accurate department inventory, and evaluate the requests made by schools and departments.
22. Coordinate the procurement, selection and deployment of organization wide hardware/software tools and supplies; initiate purchase orders and bids in accordance with budgetary limitations and organization policies.
23. Maintain appropriate documentation and fiscal responsibility
24. Assist in the development and maintenance of the organization’s technology budget, pursue alternative funding sources, and oversee and monitor contracts for services
25. Select, train, supervise, and evaluate staff, and make recommendations relative to assignment, retention, discipline, and dismissal.
26. Foster a culture of accountability so that all technology staff know what they need to achieve in order to be considered successful.
27. Help to create a growth path for all staff including assessing training needs and developing trainings, mentoring and cross-training, while also incentivizing.
28. Supervise, evaluate, and recommend the hiring and separation of information technology department employees.
29. Lead/Supervise Technology teams including campus support team who are charged with supporting various departments and campuses.
30. Lead/Supervise the network team who are charged with supporting, monitoring, maintaining and updating the infrastructure, as well as all network nodes, appliances and devices, systems, telephony and NOC operations.