RESPONSIBILITY:

• Organizes and conducts formal and informal training sessions and workshops for school district personnel and BOCES computer support service staff
• Reviews and investigates user complaints, concerns and application problems
• Identifies problem source and requests remedial action to be taken by control, operations and programming staff
• Provides training to users on procedures described in documentation manuals and in the operation of direct data entry terminals
• Promotes use of various data processing services with school district users
• Attends professional and business meetings as a representative of the Regional Information Center
• Checks initial data processing report run to ensure appropriateness of data display.

C.S. QUALIFICATIONS: Preference given to current Civil Service list. Possession of a high school or equivalency diploma and either a) five (5) years of work experience in data processing operations and/or technical support or customer service related to data processing applications or b) five (5) years of experience using an automated financials, human resources or student information system in a school district (such as Finance Manager, WinCap, eSchool Data, eSchool Plus, Infinite Campus School Tools, Power School or Office 365) to perform work functions on a daily basis.

SUBSTITUTION: Satisfactory completion of 30 college credits may be substituted on a year for year basis for up to four (4) years of the work experience described above.