Customer Support Technician I

Dept of Technology

Virginia Beach,VA

Classified - Position - Customer Support Technician

Job Number 3700190745

Start Date

Open Date 01/26/2022

Closing Date 02/09/2022

GENERAL RESPONSIBILITIES

Under the direction of the Customer Support Center Supervisor, the position is responsible for providing top-quality customer service by fielding incoming calls and troubleshooting applications, networks, and hardware.

KNOWLEDGE, SKILLS AND ABILITIES

Must have a good knowledge of troubleshooting computer hardware, common software applications such as Microsoft Office and ticketing applications. Adapting quickly in a fast-paced environment and knowledge of User Account maintenance is essential.

Must have the ability to communicate effectively orally and in writing; understand and execute oral and written instructions; and work with minimal supervision and organize workload. Must have excellent interpersonal skills and be able to listen, understand and analyze problems over the phone, computer and in person.

HOW TO APPLY

Please see "Job Posting Link" below for a complete job description.

Please carefully review the detailed job description to ensure you meet the qualifications of this position before applying.

All candidates, both internal and external, must attach an up-to-date resume along with a cover letter to their electronic application for consideration.

External Applicants: If you are interested in applying for this position, you must create an account. Please select "Login and Apply" from the bottom of this posting. After creating an account, please login, complete the online application, and apply for this job.

Eligible Internal Applicants: Follow these instructions to complete a transfer application. After creating an account, please complete the application and apply for this job.

Reports To Director of Technology

Full Time or Part Time? Full Time

Job Posting Link https://p19cdn4static.sharpschool.com/UserFiles/Servers/Server_78010/File/Employment/Apply%20Now/Resources/jobs/CustSptTechI.pdf

Salary Range: From/To

Unified Experience-Based Step Pay Scale: Grade 11

Salary will be based on creditable years of full-time, verified work experience. Entry Level salary will be awarded at the time of hire. Upon the return of the Employment Verification Forms from the candidate's current and previous employers, the salary will be adjusted if creditable full-time experience is confirmed.

VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System.

FTE 1.000

Start Date 2021-2022 School Yr

Additional Job Information
A minimum of three references are required in the reference section of your application. One of the three must be a current or most recent former supervisor.

Virginia Beach City Public Schools does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation/gender identity, pregnancy, childbirth or related medical condition, disability, marital status, age, genetic information or veteran status in its programs and activities. (Reference: School Board Policies 2-33, 4-4, 4-6)

To seek resolution of grievances resulting from alleged discrimination or to report violations of these policies, please contact the Chief Human Resources Officer at (757) 263-1133, 2512 George Mason Drive, Municipal Center, Building 6, Virginia Beach, VA, 23456.

Alternative formats of this application which may include taped, Braille, or large print materials are available upon request for individuals with disabilities. Call or write the Department of Human Resources, Virginia Beach City Public Schools, 2512 George Mason Drive, P.O. Box 6038, Virginia Beach, VA 23456-0038. Telephone: (757) 263-1133 (voice); (757) 263-1240 (TDD) or email at: vbcpshr@vbschools.com.