IT Support Specialist (Tier 1)
- Employer
- Anglo-American School of Moscow
- Location
- Moscow, Russia
- Salary
- Competitive
View more
- Job Category
- Administrator, Specialist / Coordinator
Job Details
Job Family/ Division: IT
Language: English
Type of Job: Full-time
General Description:
An IT Support Specialist is responsible for AAS-owned, student and employee approved mobile technology devices ('shared devices) and other tech tools and products. This includes, but is not limited to, shared laptops, PCs, MACs, iPads, Chromebooks, Projectors, Apple TVs, Smart Boards and other audio and visual equipment. An IT Support Specialist is responsible for device maintenance and troubleshooting and provides first-line (tier 1) support for end users. S/he is supervised by the Senior IT Support Engineer. An IT Support Specialist establishes professional relationships with students, staff, and other AAS Community end-users of shared devices. Communicates effectively with proficiency in English. Embraces the AAS Mission, Vision, and Core Values.
Reports to (directly): Senior IT Support Engineer
Working days/year (plan): 225
Qualifications and Requirements:
- Minimum of one year current work experience in related Information Technology support/operations
- Bachelor's degree in Computer Science or information technology
- Software and hardware troubleshooting experience
- Speak, read and write in English and Russian fluently, according to the CREF standards, C1 or a C2 level, as determined by the external AAS testing provider.
- Physically able to perform all duties, including lifting up to 25 kilograms, bending, stooping, may require climbing ladders
- Legally residing and able to work in Moscow, Russia
- Must be eligible to receive a security clearance certification (provided by AAS).
Knowledge, Skills and Abilities:
- Demonstrated knowledge of current, relevant technology hardware and software
- Knowledge of MS AD Directory Services
- Knowledge of desktop operating systems (Windows® and Mac OSX)
- Knowledge of tablet & mobile operating systems (iOS / iPadOS)
- Demonstrated customer service skills
- Ability to focus on both detail-oriented tasks, as well as understand and implement larger project-focused work
- Ability to be a collaborative and motivated team member, and contribute positively in a diverse, international, fast-paced environment
- Ability to work under pressure and meet deadlines. Overtime hours may be required and will be compensated accordingly
- Excellent oral and written communication skills.
- Strong analytical, problem solving and time management skills.
- Positive and friendly attitude, growth mindset and a passion for learning new technologies
Core Duties:
- Provides first line of technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Responsible for shared technology device inventory, setup, release and receipt, according to AAS established procedures
- Provides excellent customer service to all end users and community members
- Conducts daily maintenance, ensures devices are charged, and performs routine check-ups on a regular basis for devices in the inventory
- Assists helpdesk staff with device regular updates, according to established AAS procedures and timelines
- Works closely with the IT helpdesk staff, assisting with devices, equipment arrangement and setup
- Records and information management: maintains accurate records in a variety of basic formats according to established procedures for the purposes of documenting use and updates of shared devices.
- Shares knowledge, troubleshoots issues using best practices and established AAS protocols
- Provides first line, end-user support along with the helpdesk team
- Troubleshoots system and network problems utilizing the appropriate tools and best practices
- Supports the roll-out of new software applications
- May make recommendations to the direct supervisor for improved protocols and procedures related to core duties and shared device management, inventory, customer service improvements
- Provides training to the end users on new technologies, software and applications
- Performs other duties as assigned
Additional Duties:
Additional duties may be assigned
Key Clients:
- AAS employees
- AAS Students
- AAS Departments and Divisions
The above statements are intended to describe the general nature and level of work performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.
Company
The Anglo-American School of Moscow (AAS) is an independent non-profit, co-educational day school for English-speaking children of American, British and Canadian diplomats, as well as diplomats from other countries, members of the international business community, and Russian nationals. Founded in 1949 in the Press Room of the British Embassy, AAS today is located in a purpose-built, modern campus in a lovely, wooded area of Northwest Moscow, 12 miles from Red Square. Our Strategic Plan is forward-thinking focused on the learning experiences for our students that will prepare them each for what comes next in their chosen next path.
AAS is fully accredited by the New England Association of Schools and Colleges and the International Baccalaureate Organization. Accreditation demonstrates the high-quality education offered at AAS exceeds the high standards set out by these institutions, preparing our students to excel in their further education at schools and universities worldwide. In addition, AAS is also a member of the National Association of Independent Schools, and the Central and Eastern European Schools Association.
AAS offers a unique professional experience in a warm, supportive, and internationally diverse environment. We strive to help our students, and staff reach their greatest potential, to meet high professional and personal standards, and to contribute to the vitality of the School.
At AAS, safeguarding children is always our top priority. All candidate finalists undergo a background check and sign a child protection agreement.
We hire directly via online interviews. AAS seeks dedicated educators with:
- Bachelor’s or Master’s degree in education / specialty area,
- Minimum of two or more years of full-time, full-year experience in the area to be taught/specialty (five or more years preferred)
- Certification
We offer a highly competitive compensation and benefits package, employee wellness program, and a mission-centered, collaborative professional environment.
- Website
- http://www.aas.ru/
- Telephone
- 72314488
- Location
-
Ulitsa Beregovaya 1
Moscow
Russia
125367
RU
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