Position Type:
Central Office Administration

Date Posted:
12/15/2021

Location:
Information Services

School/Location
Administration Building
797 Westminster Street
Technology Department
12-month Non-Union position

Job ID: 4676

Job Description
Contingent upon funding

WORK SCHEDULE: Monday to Friday - 8:30 a.m. to 4:30 p.m.

Data Support Technician serves as a direct point of contact for most customer needs connected to the district's Student Information System (Skyward). This includes receiving and resolving Tier 1 customer requests via Phone, e-mail and internal ticket system, escalating issues to the Data Manager or outside vendor, providing training to all users and implementing all user/group security settings.

***Accommodations for virtual interviews will be made during this hiring season, please apply***

Roles & Responsibilities

• Provide support via email, phone, or personal meetings on any SIS issues.Create and maintain SIS user manualsCreate and maintain "cheat sheets" for end users on SIS logic.Responsible for training new and existing PPSD staff members on SIS and ensuring their proficiency with the program for the future. Trainings are specific to the SIS modules needed per position.Moving sub clerical PPSD staff members to their current schools and authorizing the appropriate skyward rights for that school.Manage and install document scanners and Tardy Kiosks for all locations.Monitor and solve any issues regarding Tardy Kiosks and document scanners used at the Registration Center.Responsible for ensuring all SIS Family module issues are up and running for the entire District as neededResponsible for any Discipline module related matters for all District Personnel in regards to SISSIS Tier 1 support for all modulesPerform all other duties as assigned by the Data Manager and/or Information Technology Officer

Family/Parent Portal updating:

• Assist clerks with Family Issues (linking and unlinking families) on a regular basisProvide assistance with Parent Portal accounts (family credentials)Provide training as needed for clerical staff (Family movement), train parents in community on how to use parent/student portalRespond to incoming requests (work orders/tickets) daily from users. Mostly Guidance, Principals, and clerical staff

Gradebook module :

• Assist users with their Gradebooks and printing report cards - (grades in wrong reporting period, printing issues, etc.)Modify transcripts for guidance counselors when courses have been added to the incorrect yearModify grade input/end dates for report cardsAssist teachers with category weights and assignment inputProvide training as needed for TST's and administratorsProcess Category Change RequestsCreate and maintain all report cards for all schools

Attendance module:

• Create monthly Attendance Reports for Elementary, Middle and High School Principals and Assistant PrincipalsInput Bell rotation for all schoolsConfigure Bell rotation for all schoolsCreate scheduled task reports for principals to track individual students attendanceTrain teachers or TST staff on input of Attendance and reporting of said attendanceTrain clerical and administrators as needed on input of attendance and reporting

Current/Future Scheduling module:

• Import Course RequestsAssist users with teacher movementAdd alternate teachers - teacher of record - contributing educatorsModify homerooms, periods, and student rosterElementary scheduling - Meet with schools to ensure all schedules are completed

Discipline module:

• Support discipline processes for teachers, administrators and parentsBuild discipline reports for all schoolsWork with SAO department to ensure discipline input accuracy by all schoolsTrain administration and school clerical staff on input of discipline and reports as needed

Demographics module:

• Modify grade information, enrollment, withdrawal, status for office staff

Label creation and processing:

• Support all clerical and administration needs with label creation and printingBuild address labels, demographic labels, entry/withdrawal labels and grade labels for all clerical staffTrain all clerical staff on how to run labelsManage clerical staff with running labels throughout the year accordingly

Users and Security:

• Process System Access Forms daily for related SIS account requests. This includes all Teachers, Administrators, Clerks, SPED department specialist, any district approved outside consultants.Create User Accounts using PPSD Active Directory as source for employee single sign-on into SIS.Modify User Account permissions and locations and name changesAdd secured users to Entities using HR Database (Lawson) for source information to populate fieldsAdminister daily movement of LTS, LTSP, Sub ClerksUse SCCM to remote access with users to solve SIS issuesCreate custom forms for users (nurses specifically)Work on projects designated by Data Director to meet school year goalsCreate data mining reports for users for a variety of requests depending on the quarter - Honor Roll, Missing Grades, Failing Grades, students missing courses, etc.Provide users with historical information that was not carried over in Skyward via REGAssign Assist clerical staff with creating demographic, enrollment, withdrawal, and address labels locker combinations to high school studentsBuilding/maintaining security groupsSIS Tier 1 support for all modules

Salary Rate Range
$65,937 - $80,975

RIDE Requirements

• Bachelor's degree from an accredited educational institution in human resources management, public administration, organizational behavior and/or development, or a related area.

Minimum Qualifications

• Bachelor's degree from an accredited educational institution in human resources management, public administration, organizational behavior and/or development, or a related area.At least one (1) to three (3) years' experience.Experience working in an educational institution/setting preferred.Experience and proficiency in Skyward (Student Information System) or similar programs.Excellent verbal and written communication skills.Ability to convey complex information in a clear and concise manner.Ability to manage a large client baseAbility to juggle multiple priorities.Ability to interact with employees at all levels.Self-directed and motivated; able to work well independently and as part of a team.Strong interpersonal skills, able to engage dialogue and communication to reach resolutions.You must complete the new hire compliance training prior to your first day of employmentBilingual PreferredSelected candidate will be required to pass a pre-employment criminal history background check. Selected candidates cannot begin work until passing their background check.