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Data and Process Manager

Employer
Uncommon Schools Inc.
Location
New York, NY, US
Salary
Competitive

Job Details

Company Description

Uncommon Schools is a nonprofit network of high-performing charter public schools that are closing the academic achievement gap and preparing students from historically underserved communities for success in college and beyond. Uncommon currently manages 55schools serving more than 20,000 students in six cities: Boston, Camden, New York City, Newark, Rochester, and Troy. Uncommon graduates persist in and graduate from college at rates far higher than their peers. We believe that every child deserves an outstanding education, and we are committed to working beyond the walls of our schools to achieve that goal through our professional development workshops, books, and district partnerships.

Job Description

Relationship Management: Oversee successful processes and standard methodologies for Relationship Managers to build and maintain relationships with School Operations staff
  • Relationship/Use Case Management: Lead team in building relationships with School Operations staff
  • Trendspotting: Understand trends and facilitate problem-solving
  • Alignment: See opportunities for grade level or regional alignment, streamlining, and general improvement, make recommendations for alignment
  • Rollout: Work closely with other D&IT teams to collaborate on the roll-out and support of any new technology platforms or any data integration work
Core Work Process Owner:
  • Own Processes: Develop and manage the implementation of all processes with the ability to iterate and improve on processes as necessary
  • Fast paced work at scale: Quickly perform root cause analysis and develop short and long term solutions that can be adapted/applied across many schools/teams/processes
  • Training: Work with stakeholders to develop and facilitate training so all users understand and can complete processes
  • School facing: Develop turnkey school facing training
  • D&IT: Help define the right level of process knowledge at both the Tier 1 and Tier 2 levels, and coordinate vendor offered training
  • Core work processes include:
    • Data Audit processes (>3/year)
    • Report Cards/Progress Reports (4/year)
    • Student Enrollment (Annual Re-enrollment process and ongoing New Student Enrollment)
Tier 3 Data Expertise:
  • Efficient and Effective Root Cause Analysis: Quickly access and scope problems, to get to the root cause and make recommendations on any next steps
  • Data transformation and manipulation: Applies knowledge of data structures to Uncommon systems (PowerSchool, Illuminate, School Mint, etc.) to assist with troubleshooting
  • Data Management: Understands databases, how data elements are related to one another

Qualifications

Qualifications
  • You have experience managing student information systems such as PowerSchool and Illuminate
  • You have a solid understanding of help desk ticketing software (e.g. Zendesk).
  • You have a customer service approach - you enjoy supporting and communicating with non-technical users
  • You have a basic knowledge of SQL and how to use data dictionaries to understand data structures
  • You have demonstrated the ability to diagnose issues, identify root causes, and implement effective solutions
  • You have a proven ability to create and implement complex, detailed project plans from start to finish across multiple teams
  • You have a growth mindset and interest in giving and receiving feedback with the goal of constantly improving
  • Bachelor's degree required
Experience Required
  • 6+ years working experience
  • 4+ years of experience with a Student Information System (SIS) and assessment platform
  • 2 to 3 years of experience in technical customer service role
  • Experience managing at least one direct report
  • Basic knowledge of SQL and how to use data dictionaries to understand data structures
  • Advanced skills in Excel and Google Applications (Pivot tables, VLOOKUP,Sheets, Forms, etc.)
  • Prior experience working in schools and/or urban communities (preferred)
Travel
  • Potential travel to Boston, Troy, Rochester (no more than 1 day/month)
  • Will be in the office (located in NYC) 2-3 times per week (though we are currently running all interviews remotely due to COVID until further notice).

Additional Information

Uncommon Schools offers salaries commensurate with experience and a very generous benefits and vacation package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.

Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Company

Uncommon Schools starts and manages outstanding urban charter public schools that close the achievement gap and prepare low-income students to graduate from college.

At Uncommon Schools, our classrooms are named after colleges because that’s where our students are headed. We are a nonprofit network of public charter schools in New York, New Jersey and Massachusetts. Our 54 college prep schools consistently rank among the highest-performing in their home states for three reasons:

  • We know all students have what it takes to go to college. We are fiercely committed to cultivating the intellectual curiosity and grit that will spur their success in the classroom and in their communities.
  • We create and constantly fine-tune our systems to help teachers teach and students learn.
  • We know that without great teachers and leaders, nothing else matters. We also know there’s no limit to learning. That’s why people development is at our core. 
Company info
Telephone
9293034354
Location
826 Broadway, 9th Floor
New York
New York
10003
US

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