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IT Operations Specialist

Employer
Fusion Academy
Location
Grand Rapids, MI, United States
Salary
Competitive

Job Details

About the Organization

Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.

Location

Fusion Education Group (HomeBase)

Description

Job Summary

The IT Operations Specialist is responsible for IT operational support and administration. The Specialist will perform technical support for school systems, help desk escalations, upgrades, and installations. The IT Operations Specialist will also open new school locations with all hardware. The IT Operations Specialist works under the guidance of the IT Operations Manager.

Roles and Responsibilities
  • The IT Operations Specialist directs technicians and vendors to support end users and assist with upgrades and directives. The IT Operations Specialist assesses current school or department needs and assigns personnel to resolve each issue.
  • The IT Operations Specialist oversees managing the installation of printers, computers, phones, and other technology at new school openings. They will also travel to the new location shortly before occupation to ensure all technology has been tested and proven ready for use before the first day of operations.
  • IT Operations Specialists provides regular support for the corporate team such as new hire setup, traditional desktop support for computer issues, desk hardware management, and conference room technology troubleshooting.
  • The IT Operations Specialist updates and develops procedures to ensure that the team operates effectively and reliably. Additionally, they may also develop guides for users and technicians, such as FAQ documents or employee handbooks for IT Department personnel.
  • The IT Operations Specialist may provide direct user support by handling help desk or service desk escalations. If the Managed Service Provider is unable to successfully resolve a user's issue, the IT Operations Specialist will assess the situation and devise a solution to the problem.
  • The IT Operations Specialist will support IT Department activities while upgrading systems. The Specialist focuses on computers, printers, networks, and internet speed upgrades.


Position Requirements

Experience and Skills
  • Bachelor degree in Information Technology or equivalent experience
  • 2 to 4 years of experience in the Information Technology field
  • 2 to 4 years of experience with MS Office 365
  • Work in a team-oriented, collaborative environment
  • Must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • Expected to have excellent communication and time management skills
  • Comfortable with changing requirements and simultaneous projects; must be flexible, excellent at multitasking, and able to respond to changes in the technical and business environments.


Number of Openings

2

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt
This position is currently accepting applications.

Company

Fusion Academy is a national network of private schools with just one teacher and one student in every classroom serving grades 6-12 . When you step on one of our campuses, you’ll immediately feel the Fusion difference. We intentionally hire people who are passionate about education, have fun, enjoy collaborating with their teammates, and want to change the world through education. Just like we want each of our students to feel like they are part of the Fusion family, we want each of our staff members to feel they fit at Fusion.

Company info
Website
Telephone
616-301-1221
Location
72 Monroe Center Ave SE
Grand Rapids
MI
49503
US

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