COMPUTER TECHNICIAN/USER SUPPORT SPECIALIST

Are you committed to furthering student's education through the use of technology?

The Essex Westford School District is seeking a Computer Technician/User Support Specialist to perform a variety of specialized computer installation and support functions at Essex High School and Center for Technology, Essex. This position also serves as a resource to classroom teachers and the educational technology team to integrate technology in the classroom in support of student learning. This position serves as a part of a school's ecosystem, working closely with staff. A strong commitment to customer service, attention to detail, and organizational skills are keys to success.

This position is full-time, Monday-Friday, for 12-months per year.. EWSD offers excellent benefits including paid time off, medical and dental insurance, life insurance, retirement plan with up to 6% employer contribution, and tuition reimbursement.

Position responsibilities include:

• Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  
• Install, configure and upgrade operating systems and software, using standard business and administrative packages
  
• Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, document cameras, docks and other related hardware
  
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; make repairs and corrections where required.
  
• Act as a technical resource in assisting users to resolve problems with equipment and data; implements solution or notify outsource providers as required. Actively check in with teachers and staff, being proactive about discovering and resolving technology issues that arise.
  
• Oversee the daily performance of computer systems in classrooms. (e.g. cleaning and maintenance).
  
• Maintain and update district technology hardware inventory (in KACE, our current inventory system).
  
• Process support requests using ticketing software and keep detailed records of problems and their corresponding resolutions, referring major hardware or software problems or defective products to vendors or service technicians.
  
• Staff a centralized help desk to facilitate exchange of information and advice as requested.
  
• Connect, disconnect, and move all technology related equipment.
  
• Create support documentation for staff on how to properly use district software or devices.
  
• Confer with staff, users, and management to establish requirements for new systems or modifications.
  
• Assist in developing procedures for common technology tasks, and adheres to them in daily tasks.
  
• Work cooperatively with co-workers, faculty, staff, administrators and students under the direction of the Director of Technology and Innovation.
  
• Assist Network Administrators with the planning, design, research and acquisition of new or upgraded hardware and software systems.
  

For additional detail and job duties, Click Here for a copy of the job description.

Candidates with the following qualifications are encouraged to apply:

• Minimum of two years of directly related experience, including computer network experience. Technology integration in schools is preferred.
  
• Experience or familiarity with PowerSchool SIS helpful but not required.
  
• Knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, and other current hardware technologies.
  
• Knowledge and ability to install, configure, upgrade, troubleshoot and repair applicable software, hardware and peripherals.
  
• Ability to effectively troubleshoot and solve hardware and software problems.
  
• Proficient with Google Suite, Microsoft Office Suite, projectors, large display monitors/ TVs and other media systems.
  
• Demonstrated commitment to providing exceptional customer service
  
• Demonstrated attention to detail and strong organizational skills
  
• Motivated and able to work independently
  
• Strong communication and interpersonal skills
  
• Excellent analytical/problem-solving skills
  
• Dependable and flexible
  

EWSD is committed to building a culturally diverse and inclusive environment. Successful candidates must be committed to working effectively with diverse community populations and are expected to strengthen such capacity if hired.

If you are committed to the success of all students but do not meet all qualifications listed above, you are still encouraged to apply.

For consideration, please apply electronically through www.schoolspring.com.

Position Type: Full-time
Positions Available: 1
Salary: $19.81 to $20.80 Per Hour
Welcome to Essex Westford School District!
In 2017 three vibrant communities unified to provide enhanced and expanded educational options for all students, with the idea that we are better together. In the Essex Westford School District, we are designing opportunities that meet the unique needs of all our learners. As one of the largest school districts in the state of Vermont, approximately 4,500 students from preschool through 12th grade walk through our doors each day, eager to take advantage of the resources provided by our supportive communities. Every student is supported by highly qualified and caring educational leaders, educators, and staff who strive to make our schools a place where everyone belongs, feels safe, and is respected. Learning happens here ... students are challenged by a rigorous, well-balanced, proficiency-based curriculum and supported by our dedicated teachers and staff, who believe in and are passionate about what they do. Our staff are more than just employees, they are our neighbors as well. Nearly 50% of our staff live in one of the three communities that they support.

Job Requirements EWSD conducts thorough screenings of all applicants being recommended for hire, which may include contacting references not listed on your schoolspring application. Selected individuals may also be subject to a VT Department of Motor Vehicle (DMV) check (if driving students or EWSD vehicles), criminal records background checks, and child and adult abuse registry checks. Any offer of employment will be contingent upon acceptable results of these checks at the sole discretion of the Superintendent or his/her designee. Click here here for additional background check information.

At least 2 years of relevant experience preferred

Bachelor degree preferred

Citizenship, residency or work VISA in United States required

Application Instructions Please answer the following questions:
Application Questions This employer has requested that all applicants answer the following questions. It is highly recommended that you type any essays in a word processing program, save them, and then paste them on the proceeding job application page. 1. Where did you hear about this position?
Brief Response (Answer limited to 200 characters, including spaces)
2. When would you be available to begin?
Brief Response (Answer limited to 200 characters, including spaces)
3. Do we have your permission to contact all references, employers, educational institutions, and other individuals who may have knowledge of your employment and/or other pertinent information regarding your candidacy for this position?
Yes/No
4. Please review the job description and answer the following question (a link to the job description has been provided in the posting): Are you able to complete the requirements of the job with or without accommodation?
Yes/No
5. Are you an active candidate for another position in the Essex Westford School District?
Yes/No
6. Are you under contract or do you have a letter of intent from another school district or supervisory union that would conflict with this posted position?
Multiple Choice / Single Answer
- Yes
- No
7. Are you currently employed with EWSD?
Multiple Choice / Single Answer
- Yes
- No
- No, but I am a former EWSD employee
8. Tell me about the most recent technology related project you worked on. What were your responsibilities? What went well? What would you do differently?
Long Essay (Answer limited to 4000 characters, including spaces)
9. How do you support end users to ensure they use the technology tools available to help them achieve their goals?
Long Essay (Answer limited to 4000 characters, including spaces)
Contact Information Peter Drescher, Director of Technology and Innovation
51 Park Street
Essex Junction, Vermont 05452
Phone: 802-857-7090
Email: pdrescher@ewsd.org