Description

• Support campus-based technology users
• Escalate system disruptions of campus technology services to appropriate technology tier II department
• Train campus principals, teachers, and staff as required
• Support special events at campus and other district locations
• Support computers, mobile devices, digital A/V equipment and peripherals
• Support instructional software applications
• Support quality control on vendor projects
• Attend training and meetings as required
• Follow attendance policy as assigned by supervisor
• Perform other functions that may be assigned by Client Solution Department and/or supervisor
• Follow all rules, regulations, and policies of DISD

Qualifications

• Minimum High School Diploma and one-year experience in Information Technology support services
• A+ Certification required
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues
• Knowledge in troubleshooting and resolving technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio visual devices preferred
• Knowledge of TCP/IP and basic networking protocols
• ITIL V3 Certification preferred
• Excellent customer service skills
• Excellent driving record

Work Locations: IT Client Support Services (820) 9400 N CENTRAL EXPRESSWAY SUITE 1000 Dallas , 75231

Job: Desktop Support Technician

Full-time

Minimum Salary: 37,996.00

Median Salary: 46337.00

Job Posting: Jul 29, 2021