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Professional Development Operations Coordinator

Employer
Amplify
Location
Brooklyn, NY, US
Salary
Competitive
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.

Join passionate colleagues on a fast-growing team that is focused on extending the reach of our Professional Services to meeting educators' needs across the country and to impact the students they serve. The Professional Development Operations Coordinator position will focus on two key areas: scheduling of Professional Development and supporting the Professional Development Operations Managers with progress monitoring related to customer onboarding. This individual will adapt to various scenarios while prioritizing tasks needed to execute quality and timely scheduling of professional development services. Members of the Professional Development Operations team are an integral part of the overall success of the Amplify Team and the success of our schools.

This is a temporary position expected to run through Dec, 2021

Responsibilities of the PD Operations Coordinator:
  • Coordinate Amplify Professional Development (PD), executing processes to support the initial preparation, scheduling, updating, delivery and execution of services
  • Proficiently and professionally address various PD scheduling needs, including gathering event logistics, reaching out to the proper internal team members to identify session details, and escalating gaps to the PD Operations Manager in a timely manner
  • Regularly update and maintain customer and session information within Salesforce aligned to established SLA's
  • Use Salesforce and other systems to report status of remaining Professional Development (PD) to be scheduled and communicate with stakeholders
  • Dynamic use of Salesforce to move through scheduling sessions quickly with an eye toward detail
  • Maintain proficiency in the operational processes in order to apply to PD scheduling
  • Apply a customer focus when scheduling while maintaining business objectives
  • Confirm confirm professional development sessions and details with school leaders at a variety of levels
  • Use strong administrative and organizational skills to meet or exceed established deadlines for task completion
  • Proficient in working collaboratively across multiple teams
  • Experience managing several multi-pronged tasks simultaneously
Basic Qualifications of the PD Operations Coordinator:
  • Bachelor's degree or equivalent practical experience
  • At least one year experience utilizing Salesforce or internal business systems to maintain and share data
  • Demonstrated proficiency with analyzing data from multiple internal business systems
  • Strong understanding of business processes and workflows
  • Ability to enthusiastically function within a fast-paced, entrepreneurial service and support culture
  • Proficient in Google Suite and Microsoft Office applications with a strong proficiency in Excel
  • Excellent written and verbal communication skills
Preferred Qualifications of the PD Operations Coordinator:
  • 2+ years of experience in corporate or product operations roles
  • 1+ years experience working on a customer service/support team
  • Strong teamwork and interpersonal skills
  • Ability to enthusiastically function within a fast-paced, entrepreneurial service and support culture
  • Proficient in effective customer communication at various organizational levels


We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

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