Technology Support Specialist I - IT2054

Kent, WA, US
Jul 22, 2021

Criteria for Initial Step Placement on the Schedule
Consideration for initial salary schedule step placement shall be determined based on the employee's education, experience, and technical abilities as related to the requirements of the specific position. Salary schedule step placement shall be made by the chief human resources officer after consultation with the chief accountability officer.

All information technology employees will move incrementally over one salary schedule step every two years. Step advances are only made once a year effective September 1. To be eligible for such step advancement, an employee must have been in the position by January 31 of the previous school year.

ADDITIONAL INFORMATION: This non-exempt position.

ASSIGNMENT: This position's responsibilities are to provide a variety of support to users in school buildings on Mac/PC desktop computer software and hardware in a networked environment. The Technical Support Specialist I performs basic Mac/PC support tasks and participates in new installation and enhancements to existing systems in school buildings. It is distinguished from the Technical Support Specialist II by the performance of more basic duties in a school setting. The essential job duties include, but are not limited to:
  • Configures, installs, troubleshoots, and maintains Mac/PC desktop computer software and hardware in a networked environment.
  • Maintains building's computer software and hardware inventory and establishes a plan for more effective utilization.
  • Responds to building requests for the purpose of problem solving, new technology inquiries, technical support, and training.
  • Monitors and schedules the computer labs as needed.
  • Participates in the organization and supervision of the school's student technology leadership program.
  • Attends various district meetings for the purpose of communication and/or gathering information.
  • Collaborates with IT department, district personnel, and vendors for the purpose of meeting end-user needs with the best possible solutions according to district standards.
  • Prepares documentation for the purpose of providing written materials to assist staff with computer use.
  • Researches resources and methods (e.g., journals, literature, vendor information, software updates) for the purpose of evaluating and maintaining current working knowledge of new and emerging technologies as well as district/state/federal rules, regulations, and policies.
  • Serves as a member of the technology team of the district and building; performs related duties consistent with the scope and intent of the position as assigned.
  • Associate's degree in computer science or related engineering fields
  • Two years experience providing customer support of desktop systems and applications in a network environment
  • Microsoft MCP/MCSA/MCSE certification (Windows 2000 or above).
  • A+ hardware certification
  • Ability to lift up to 50 pounds and work in tight areas
(Allowable substitutions: any equivalent combination of education, experience, and training that would provide the applicant with the desired knowledge, skills, and abilities required to perform the work and to meet certification requirements, may be allowed at the Superintendent's discretion)

PREFERRED QUALIFICATIONS - Must demonstrate a successful level of the knowledge, skills, and abilities listed below:
  • BS in computer science or related engineering fields
  • Knowledge of Windows and Mac operating systems. Current releases of Microsoft Office and Office 365.
  • Knowledge of routers, switches, hubs, and other LAN devices.
  • Knowledge of network protocols, including TCP/IP and AppleTalk.
  • Knowledge of computer installation, maintenance and software support.
  • Knowledge of desktop computer tools and industry best practices.
  • Ability to assist staff with computer operations and software problems.
  • Ability to learn and develop new operations, procedures, processes and use of new equipment.
  • Ability to articulate technical information to non-technical audiences in person, via written communication and via telephone.
  • Ability to organize, set priorities, and work effectively under pressure.
  • Ability to work as part of a team and establish and maintain effective working relationships with students and school staff.
  • Ability to exercise sound judgment, including appropriate handling of confidential matters.
  • Ability to learn continually and to keep abreast of technological changes in the field.
  • Desired characteristics are: flexibility; ability to organize ideas, time and materials to accomplish goals; enthusiasm; ability to express ideas clearly and understand concepts being discussed; ability to learn new ideas and skills; ability and willingness to develop favorable relationships with students; and willingness to model behavior deemed appropriate by the school district and the community.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

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