RESPONSIBILITY:

The Account Executive Liaison contributes to the Southern Westchester BOCES/LHRIC by interacting with constituent districts to solve problems, address concerns, answer inquires, provide guidance and offer services, while building trusted relationships. As a member of the LHRIC management team this person collaborates regularly with colleagues to problem solve district needs, identify inter-dependencies, develop timelines and align existing and new services with the LHRIC's vision, mission and goals. Additionally, as a member of the management team this person will be asked to:

Operational Responsibilities:

1. Organizes and manages assigned school district accounts.

• Monitors the delivery of all LHRIC services to guarantee quality and customer satisfaction.
• Coordinates meetings between district staff, LHRIC staff and/or vendors by assuming responsibility for scheduling, agenda creation, facilitation, and documentation.
• Helps districts to achieve desired outcomes.
• Communicates the progress of initiatives to internal and external stakeholders on a regular basis.

2. Manages district relationships:

• Establishes long-standing client relationships as a trusted advisor based on frequent communication with District Superintendents, Assistant Superintendents for Instruction, School Business Officials and Directors of Technology.
• Demonstrates the ability to communicate, present, and credibly and effectively influence at all levels of district leadership.
• Operates as the primary point of contact and internal district advocate for all matters specific to districts.
• Helps districts understand the value of the LHRIC's portfolio of products and services.

3. Manages Internal Relationships:

• Collaboratively works with service managers to identify and address areas within the LHRIC where customer service could be improved.
• Working knowledge of the LHRIC's unique financial, service portfolio, project, support, procurement, marketing and communication practices and procedures.
• Develops trusted partnerships with service managers to ensure successful service implementations for all assigned districts.
• Updates service managers on district perspectives and priorities, risks, strategic insights, issue resolution, executive briefings, and support requests.

4. Provides support to the leadership team:

• Contributes to executive weekly status reports to highlight district initiatives, thereby ensuring transparent internal communication and awareness of key district situations.

Minimum Qualifications:

Associates Degree and six (6) years of work experience in which the primary function of the position was either customer account management, project management† or systems management† in the field of information technology; or a Bachelor's or Master's Degree and four (4) years of work experience as described above.

DEFINITIONS: Project management is defined as having responsibility for the enforcement of a project's goal. Systems management is defined as including the following responsibilities: interviews district (client), develops proposals, develops implementation schedule, implements pilot test of system, develops user training, ensures that system becomes fully operational.

Position is on-site only located in Harrison, NY