Description
Content Designer, Partner Success Resource Programs ( 6- Month Contract Opportunity)

Position S ummary ...

The Content Designer creates learning activities , materials, and assets, working collaboratively with Training Manager colleagues, Partner Services , Professional Learning , Program Management, Partner Accounts, other cross-organizational representatives, and external partners to create high-quality learning offerings . This contract role will have a specific focus on helping review internal and partner facing content for accessibility compliance.

Responsibilities ...

• Develop interactive and engaging eLearning courses using authoring tools
• Assist in reviewing and updating content to adhere to WCAG 2.0 compliance
• Develop and maintain custom training resources for specified partners
• Write software instructions and report descriptions for end users
• Work with content experts and key stakeholders to identify learning outcomes and design and deliver effective learning experiences
• Work with training managers to apply knowledge of industry trends to determine the use of innovative ideas in the design and delivery of NWEA's internal product/process offerings
• Effectively integrate quality assurance feedback and evaluation into the ongoing revisions of training assets
• Coordinate technical review and quality testing of completed training products
• For assigned projects and sustaining work, ensure timely communication of updates, monitor and manage workflow and identify potential and current problems
• Revise, update and maintain online training resources
• Assist in the education of team members on creating WCAG 2.0 accessible content
• Ensure timely and accurate completion of projects
• Collaborate with other staff within the Partner Success department and broader organization to refine processes and workflow design
• Provide leadership and support to editors/creators of NWEA's partner Knowledge Base

Skills and A bilities ...

• Skilled in drawing upon innovative and creative ideas in the design of internal product/process training
• Deep understanding of the issues pertinent to content, curriculum, delivery methods, and instruction as they relate to product/process training
• Understanding of creating WCAG 2.0 compliance content and WCAG conformance levels (A, AA, AAA)
• Deep understanding of NWEA products and services, or ability to rapidly acquire such knowledge
• Demonstrated skill and ability in designing and creating high quality, eLearning modules , materials, and resources
• Ability to work effectively and manage projects in a fast-paced, growing organization
• Ability to facilitate individual and team conversations to elicit ideas and "collective knowledge" from a variety of educational professionals and stakeholders throughout the Analysis, Design, Develop, Implement, and Evaluate (ADDIE) phases
• Good verbal and written communication skills along with strong organizational skills and the ability to handle multiple projects simultaneously
• Understanding of Agile development and iterative solution building
• Experience in applying an accessible and diverse lens when creating solutions
• Demonstrated ability to communicate and work effectively with a wide variety of internal and external stakeholders
• Strong writing and editing skills
• Demonstrated ongoing commitment to learning and growing
• Ability to recognize and work from a strategic, systems perspective
• Ability to work independently and as a contributing team member
• Ability to assess the effectiveness of processes and procedures and recommend improvements
• Ability to thoroughly understand stakeholder needs and develop learning interactions and materials to meet those needs
• Familiar with technical content management software ( MadCap , Flare a plus), current tools, techniques, and processes, from paper to web

Competencies ...

• Instill trust: gain the confidence and trust of others through honesty, integrity, and authenticity
• Communicate effectively: develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer focus: build strong customer relationships and deliver customer-centric solutions
• Drive results: consistently achieve results, even under tough circumstances
• Action oriented: take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Manage complexity: make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Collaborate: build partnerships and work collaboratively with others to meet shared objectives
• Interpersonal savvy: relate openly and comfortably with diverse groups of people
• Situational adaptability: adapt approach and demeanor in real time to match the shifting demands of different situations
• Demonstrate self-awareness: use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Education and E xperience ...

• Bachelor's degree in related field required; or an equivalent combinations of work experience and/or education will be considered in lieu of a degree
• Minimum three years of instructional design experience required
• Minimum two years of experience in the development of eLearning preferred
• Minimum two years of experience in the development of user product training materials
• Experience creating WCAG 2.0 compliant content
• Experience with learning management systems

About Us...

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions, and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.