Technology Support Specialist III - Technology Department

Location
Eugene, OR, US
Salary
Competitive
Posted
Jun 12, 2021
Ref
2021-00328
Position Summary

This position is for the 2021/2022 school year, with a start date of July 28th, 2021.
This is a full-time 1 FTE/8 hours per day position working on the CL-11 (11 months per school year) schedule.

In order to support students and families, the essential functions of this position will require physical presence in the workplace. All public health protocols will be followed.

Driver's License required. This is a full-time ongoing position that follows the 11-month work calendar (does not typically work school holidays). Three to five years' experience of enterprise-level technology support in an educational setting using MacOS X and iOS are preferred, with demonstrated ability to prioritize and handle high workload. Past experience must demonstrate increased responsibility over time. The successful candidate will possess outstanding customer service skills, and be a team player. Bilingual proficiency and/or multicultural experience strongly preferred.

Provides a variety of skilled and expanded technical support for computers, software, and other instruction-related technology in schools, including needs assessment, project management, and site system administration for schools and departments; prioritizes goals and collaborates with leadership in advancing the district's technology vision; assists with the implementation of enterprise applications.

The Technology Support Specialist (TSS) series provides school-specific computer support. Classifications in this series differ based upon the complexity of systems and assigned tasks, and the impact of relevant decision making. Activities are generally focused upon school-specific computer systems, but may also include district-wide responsibilities.

The TSS III differs from the TSS II classification in that the third level independently performs skilled technical work, leads projects and will work with complex systems and processes. The TSS III frequently deals with complex, non-standardized problems that require the analysis of a variety of data and past practice, including service objectives, to develop appropriate solutions. The TSS III frequently analyzes and develops effective problem resolutions and coordinates processes with others.

Essential Functions:
  1. Provides end user support/problem resolution including desktop/laptop operating systems and applications, computer hardware, printer setup and connections; projectors, tablets, audiovisual equipment, Internet use, computer labs, enterprise administrative applications, servers and related applications, and network applications. Coordinates repair of site technology with Technology Repair staff and vendors.
  2. Responsible for the maintenance and monitoring of desktop and laptop operating systems and applications, computer hardware, software inventory, hardware inventory, OS and application patches, server hardware and applications. Analyzes and resolves problems and issues. Monitors and participates in the resolution of network issues, system administration of servers and network applications.
  3. Responsible for setup and configuration of computers, network printers, server hardware and applications, portable computer systems, technologies and unique school systems.
  4. Researches and recommends technology directions and innovations.
  5. Responsible for full project management, including project coordination, project implementation, carrying out individual project tasks, and overall data integrity.
  6. Researches, develops and sets appropriate technology standards, implements district technology standards and coordinates the process.
  7. Provides training on the use of computer hardware and software and effective use of applications and other technologies for users.
  8. Coordinates work of interns, technology assistants and/or student helpers. May perform and host shadowing with other members of the Technology Department.
  9. Participates in short and long-term planning; plans, develops and oversees coordination of site-based projects; participates in developing and managing a technology budget; make purchasing recommendations.
  10. May develop and write manuals and system process descriptions.
  11. Participates on the school Technology Leadership Team (TLT).
  12. Supports, maintains, and facilitates the usage and operation of the school or department's website.
  13. Maintains regular and prompt attendance.
  14. Performs other related duties as assigned.


Required Knowledge, Skills and Abilities
  1. Demonstrated knowledge and successful experience installing, configuring and troubleshooting industry standard desktop hardware and applications, including managing software applications.
  2. Basic principles and techniques of computer programming and database structure, along with programming tools and application security standards.
  3. Familiarity with basic principles of web development and graphic design. Demonstrated experience in building and maintaining websites.
  4. Practical knowledge of the administration and usage of Content Management Systems (CMS) and Learning Management Systems (LMS).
  5. Proficiency with enterprise device management solutions.
  6. Ability to utilize a variety of programming tools or personal computer software to create and manipulate data files, reports, queries, and modifying screen displays and data fields.
  7. Ability to research system problems and develop solutions.
  8. Ability to enforce standards and procedures.
  9. Ability to communicate technical information to nontechnical staff, including ability to plan for and train individuals and groups on basic hardware and software usage.
  10. Ability to communicate effectively on network and other technology-related issues with Technology department staff and vendors.
  11. Ability to collaborate and work with people on many levels, to understand the context within which decisions are made as well as the political working environment within the district and school.
  12. Ability to understand and oversee the implementation of district standards.
  13. Ability to independently recognize and effectively prioritize necessary tasks.

Minimum Qualifications
  1. Two year Associates Degree in Computer Science or related technology field, or equivalent experience and knowledge.
  2. Three years of advanced level experience supporting Apple and Windows desktop computers in an education or enterprise environment.
  3. Must possess a valid Oregon Class C driver's license.

To view the complete job description visit: https://www.4j.lane.edu/hr/jobdescriptionsandclassif/classifieddescriptions/

Additional Information

Complete application in its entirety. Incomplete applications will not be accepted or processed, there are no exceptions.

We do not accept walk-in, faxed, or applications via mail. All applications must be submitted using the GovermentJobs website. It is your responsibility to submit a complete application. Submitting an application does not guarantee any candidate an interview. Candidates are interviewed by appointment only. If you apply to more than one job, an application is required for EACH job posting.

ALL required documentation must be scanned and attached in order to submit an online application.

Upon offer of employment applicants must obtain a fingerprint clearance from the Oregon State Police Department and the FBI through a process authorized by the Eugene School District 4J. Applicants would be responsible for the one-time fingerprint clearance fee.

An Affirmative Action / Equal Opportunity Employer

The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at (541) 790-7670.

It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law. Applicants wishing to claim veterans' preference must provide the following military documents verifying their eligibility:

Veterans : A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge OR a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension.

Disabled Veterans : A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge AND a copy of the applicants veteran's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215).

For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.

There are a wide variety of benefits to eligible Eugene School District 4J employees. These benefits include health, dental, vision, life insurance, optional life and disability, flexible spending accounts, 403B, and an employee assistance program.

Positions at a minimum of four hours (0.5 FTE) are benefit eligible. Please contact the hiring administrator if you have questions about this position's benefit eligibility.

For a complete description of benefits available for 4J employees please visit our Employee Benefits webpage at www.4j.lane.edu/hr/benefits .

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