Field Technical Support Engineer I

Dallas, TX, US
Jun 11, 2021
The future of Texas and the world is in our classrooms. At Texans Can Academies, we are recruiting individuals committed to ensuring that all students are career ready. We know the choices facing today's well-qualified professionals and we are thrilled that you are considering Texans Can Academies.

We are currently looking for a Field Technical Support Engineer I to join our Fort Worth-Lancaster campus. If the following opportunity sounds like the right fit for you, please apply.

Primary Purpose:

Provide enterprise-level assistance to our end-users (customers). You will diagnose and troubleshoot software, computer hardware, and desktop networking problems and help our customers install applications and programs, etc.

  • High School diploma required
  • Bachelor's degree in related field, preferred
  • Certification in Microsoft, Google, CompTIA Network+, or similar technologies is a plus

  • Minimum of 1-year experience as a Helpdesk / Service Desk technician, or as a Field Service Technician working with computer technology

Required Knowledge
  • Proven work experience as a Technical Support Engineer, Field/Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows 10, Active Directory, Google Apps, and diverse desktop networking environment.
  • Good understanding of computer systems, mobile devices, wireless technology and other tech products
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity helpdesk software (eg. Zendesk, Zoho, etc.)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

Essential Duties
  • Deliver campus-based computer technical support services for staff and students as required.
  • Diagnose and troubleshoot hardware and other technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Network Engineers)
  • Ensure all issues are properly logged and updated
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports as requested

Supervisory Responsibilities:


Equipment Used:
  • Computers, telephone and peripherals

Mental Demands/Physical Demands/Environmental Factors:
  • Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
  • Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
  • Lifting: Moderate lifting and carrying of equipment up to 50lbs
  • Environment: Occasional prolonged and irregular hours; occasional districtwide travel
  • Mental Demands: Work with frequent interruptions; maintain emotional control under stress

TEXANS CAN ACADEMIES is an Equal Opportunity Employer