Position Type:
Technology Support/Student Support Technician

Date Posted:
6/7/2021

Location:
Districtwide

Date Available:
When filled

Closing Date:
When filled

1105 North Hunt Club Road
Gurnee, Illinois 60031

Woodland School District 50 is an Equal Opportunity Educator/Employer. We are committed to building a culturally diverse workforce and educational environment by hiring individuals who support and contribute to the diversity and excellence of our student and academic programs through their teaching and service to our students, parents and the community we serve.

If you welcome inclusion, equity and diversity, have an unwavering commitment to the success of all students, embrace and celebrate the individuality of our student population with respect to race, ethnicity, and economic status, and seek to celebrate the cultures that contribute to making our district so rich, please join our team! Minority candidates encouraged to apply.

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POSITION TITLE: Student Support Technician

Applicants are instructed to address in their application/resume their experiences directly related to each section noted in this posting.

Position Type: Technology Support

Date Posted: June 7, 2021

Location: Districtwide

Date Available: When Filled

PRIMARY FUNCTION: The Student Support Technician will be responsible for serving as the initial point of contact for end users, providing support on a variety of issues by responding to telephone calls, email and associate requests for first tier Chromebook, LMS, & Google Apps issues.

QUALIFICATIONS:

1. License:

1. Required - Dell Chromebook hardware certified and CompTIA A+ Certification, however, if does not have the certification, will have six months from start of employment to receive the certification.
2. Preferred - Dell Chromebook hardware certified. CompTIA A+ Certification

1. Education:

1. Required - Enrolled in coursework leading towards Computer Science Degree.
2. Preferred - Bachelor Computer Science

1. Experience:

1. Required - One (1) to two (2) years' experience in a 1:1 environment. Helpdesk experience.
2. Preferred - Two (2) to three (3) years' experience working in a 1:1 public school district environment. Two (2) years' experience working in an environment using a Learning Management System (LMS)

ESSENTIAL PERFORMANCE RESPONSIBILITIES:
· Provides frontline support for Chromebooks, Google Apps, and LMS.

· Follows up with support staff and with users to ensure timely and satisfactory issue resolution.

· Provides basic Chromebook troubleshooting and defined resolution support.

· Maintains Dell certification and renewal.

· Maintains repair documentation.

· Assists in unloading Chromebook devices for enrollment.

· Assists in enrolling Chromebook devices for deployment.

· Assists in distributing devices to students and staff when needed.

· Assists in collecting devices from students and staff.

· Works with users by answering phone calls in a timely manner.

· Works with users by answering emails from both staff and students in a timely manner.

OTHER PERFORMANCE RESPONSIBILITIES:

1. Interacts with users of varying ages and experience levels, including, but not limited to, administrators, staff, and students.
2. Assists in other areas as needed.
3. Complete other duties as needed.

KNOWLEDGE, SKILLS AND ABILITIES:
Technical: Ability to provide IT Help Desk in a PC/LAN environment. General knowledge of computer equipment and peripherals. Proficiency in Google Apps. Proven troubleshooting and problem-solving skills. Must be able to work with G-suite applications. Must be able to use the district email system, Google platforms, Microsoft Office, and the district's attendance system.

Interpersonal: Must have excellent interpersonal skills, be confident and reliable. Proven ability to assume ownership and willingness to take on responsibility and manage projects to completion. Must be willing to work in a team-oriented environment; strong customer service oriented; excellent communication skills; and ability to interact with students of all ages. Ability to develop and maintain positive relationships with staff, parents, students, and the community. Must have strong organization and interpersonal skills; and a strong sense of teamwork. Must be able to cope with deadline pressures; make difficult decisions that impact the organization in a positive sense; work harmoniously with the community, students, parents, staff, and administration, etc.; communicate effectively with students, parents and staff; exhibit sound judgment in dealing with people; and follow directives given by Administration. Must also be a creative problem solver; and empathetic, humanistic and open-minded.

DISTRICT CORE COMPETENCIES:

1. Support the establishment of mutual respect and equal human dignity across the entire school community.
2. Welcomes inclusion, equity and diversity.
3. Have an unwavering commitment to the success of all students.
4. Understanding that your identity may be different than students, parents, and staff. You are willing to put those differences aside for the success of all students.
5. Regardless of the identities of students, staff, or parents, works collaboratively to build a successful relationship with them.
6. Willingly anticipate, identify and adopt change.
7. Engage in all job-related interactions and activities, with contacts from within and outside the District, in a courteous and professional manner.
8. Communicate with styles that are approachable and respectful.
9. Participate in professional development and training to become more effective and efficient.
10. Take initiative to manage multiple tasks.
11. Effectively organize work to be as productive as possible.

PHYSICAL DEMANDS:

Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordination performance.

Physical Effort: Work requires handling average weight materials or equipment, but not for sustained periods.

Working Conditions: Some exposure to definitely disagreeable elements may exist, i.e., temperature changes, use of steps/stairs, walking long distances throughout the building, etc.

TERMS OF EMPLOYMENT: Full Time Position. May be required to work evenings and on weekends as needed. May be required to flex hours as needed.

WORK HOURS: Determined based on school assignment

SALARY RANGE: Salary and benefits established by the Board of Education

HOW TO APPLY: Internal applicants should apply online and attach a resume to the online application. External applicants should apply online and attach three letters of recommendations and resume to the online application.

All applicants must be willing to interview in person and demonstrate skills through a situational analysis. Applicants will be contacted within three weeks if invited for an interview. Minority candidates are encouraged to apply

Further information regarding this position may be obtained by contacting:

CONTACT PERSON:
Mr. Dann Giesey
Director of Technology
dgiesey@dist50.net
847-596-5670

APPLICATION DEADLINE: When filled

Woodland School District 50 is an Equal Opportunity Employer with established policies prohibiting discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, age, ancestry, marital status, arrest record, military status, order of protection status, unfavorable military discharge, citizenship status provided the individual is authorized to work in the United States, use of lawful products while not at work, being a victim of domestic or sexual violence, genetic information, physical or mental handicap or disability, if otherwise able to perform the essential functions of the job with reasonable accommodation, pregnancy, childbirth, or related medical conditions, or other legally protected categories. The Associate Superintendent (847-596-5630) addresses questions regarding student discrimination, and the Director of Human Resources (847-596-5640) answers questions concerning employment discrimination.

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