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Family Case Manager

Employer
Alliance Center for Education
Location
Charlotte, NC, US
Salary
Competitive

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As mandated by the federal rule, as a condition of new employment, and continued employment, applicants must provide proof that you are fully vaccinated against COVD-19 . Updates from the Office of Head Start - US Department of Health and Human Services.

Alliance Center for Education is seeking an experienced professional to serve as Family Case Manager. The responsibility of the Family Case Manager is to assist families in their homes or community in its own efforts to promote Head Start's Parent, Family and Community Engagement (PFCE) Framework. A Family Case Manager will work with families to improve the quality of family life while connecting families to the appropriate community resources for the utilization of services. A Family Case Manager will also assist in the outreach and recruitment process to help maintain funded enrollment of age eligible children in all programs. Position requires flexibility and reliable transportation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain a positive working relationship with parents; provide regular feedback on child's ongoing developmental successes and challenges and assist parents in taking an active part in parent training, volunteering in classrooms, parent groups and Policy Council; serve as liaison with parents when children are absent or ill.

Engage in a collaborative partnership with individual families in their homes or community to develop a Family Partnership Agreement where family goals are identified, family strengths are recognized.

Act as liaison between parents, Center Manager, teachers and community partners by providing feedback on parent issues and priorities.

Participate in regular supervision with supervisor and provide regular updates.

Remain current on knowledge of standards and other program-related information.

Enter data for record keeping and reporting to meet relevant guidelines

Qualifications

Successful candidate will present the following qualifications.

Minimum of 2 years experience working with families

Bachelor's degree in social science (Social Work, Psychology, Sociology, Anthropology, Human Services, Child and Family Development)

Oral and written fluency in English required, Spanish fluency is preferred. Additional language skills always welcome.

Family Development Credential is a plus

Proficiency in the usage of basic technological tools such as laptops/desktop computers, emails, smartphones, internet, and basic knowledge of Microsoft Office Suite required.

Must have reliable transportation to visit client homes and other designated community locations.

Must demonstrate high comfort level around various home conditions.

Must demonstrate ability to work flexible schedule to meet the needs of families.

Must have ability to provides superior customer service and have the ability to de-escalate parent concerns.

Must demonstrate current knowledgeable of community resources.

Must be able to work independently as well as routinely contribute within a team.

Must have strong computer skills and the ability to enter family data in Child Plus software and ability to analyze family data.

Must be able to demonstrate the organizational values of Communication, Integrity, Respect, Collaboration and Accountability

Must be able pass a pre-employment physical, TB test, extensive background check including finger prints, drug test, and be subject to random drug screening post-employment.

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