Campus Sales & Operations Manager

Employer
K12 Inc.
Location
Austin, Texas, United States
Salary
Competitive
Posted
May 05, 2021
Ref
CAMPU19172
SUMMARY: Galvanize is a fast-paced, dynamic workplace filled with some of the most innovative startups and driven students. As a company scaling up, we are constantly improving on our systems and procedures. We are looking for someone who is an out of the box thinker who understands the importance of effectively balancing revenue creation, member satisfaction, and operational efficiency. Successful Campus Operations Managers provide sales leadership and strategic direction to the campus to cultivate an outstanding member experience. We are seeking an experienced professional who loves working in a collaborative environment, is passionate about the future of entrepreneurship, and is hungry to scale and grow Galvanize.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Campus Management, Member Service & Support
  • Oversee day-to-day activities of campus to ensure Galvanize delivers an exceptional, consistent experience for all our student, entrepreneurial, and partner members.
  • Address escalated issues as they arise and notify General Manager as necessary.
  • Hold and lead daily standup meetings with staff to foster an environment of open communication and excellence.
  • Regularly connect with campus members and partners to build and maintain relationships and identify future growth and employment opportunities.
  • Work with General Manager and Program Director to execute member programming and events for campus and identify and implement improvements in programming.
  • Maximize member NPS through leadership, program implementation, and a delivering on a culture of outstanding hospitality.
  • Lead Community / Facility team to ensure campus is well maintained and in good working order.
  • Perform duties in all aspects of campus operations whenever needed.

Financial
  • Maximize revenues and minimize costs to meet or exceed EBITDA budget.
  • Prepare campus operations budget and forecasts and explain all budget variances.
  • Monitor collection of membership fees, tuition, event and other income, account receivables and accounts payable.
  • Monitor operations purchases to ensure they are within budget.

Sales & Marketing, Revenue Creation & Management
  • Drive membership revenue and lead campus staff to maximize revenue for all product lines including but not limited to membership, events and partnerships.
  • Work with Membership Director to manage and grow entrepreneurial member sales related to entrepreneurial member programming.
  • Establish and manage key relationships to build membership community and partnerships.
  • Identify potential business opportunities and work internally to implement appropriate campus programming through Member Success Manager.
  • Coordinate sales and marketing activities for the campus.
  • Maintain strong business relationship with on-site cafe and caterer, Conceptually Social.

Employee Management
  • Conduct regular meetings and weekly one-on-one direct reports.
  • Coach and mentor campus team to provide direction and inspiration.
  • Manage the recruiting and onboarding for campus operations staff.
  • Coordinate training and leadership with HQ leadership and ensure all team members are adequately trained and managed.

Facilities Management/Physical Campus Appearance
  • Ensure campus is well maintained, clean, and the overall appearance is welcoming and inviting to all members and their guests.
  • Work with Community/Facilities team to establish facilities maintenance and CapEx budget.

Startup & Community Engagement
  • Drive and support the Galvanize brand within the startup community.
  • Attend events, meet-ups, and other relationship building opportunities to support and expand startup network.
  • Leverage relationships and network to grow campus revenue.

Supervisory Responsibilities: Directly supervises Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS:
  • 3+ years of sales or sales management experience
  • 3+ years of experience in managing a team, launching, or scaling a business.
  • 4 year college degree preferred.
  • Strong written and verbal communication skills
  • Expert at guiding expectation setting, supporting a growth mindset culture, and practicing active listening.
  • Excellent leadership and organizational abilities.
  • Prior financial management experience and working knowledge of financial statements.
  • Previous hospitality-related industry a plus.
  • Passionate about working with tech startups and education.
  • Established tech/startup network preferred.
  • Ability to work in a fast-paced and dynamic environment.
  • Outstanding negotiation skills

This is an office-based position. We are seeking applicants from Austin, Texas and from any state except Colorado. We anticipate a typical school office setting including conversation, light foot traffic, computers, etc.

Stride, Inc. offers employees a robust benefits package, including medical, dental, vision, flexible spending accounts, disability and parental leave, voluntary life and AD&D insurance, accident and hospital supplemental plans and commuter benefits. Employees may also be eligible for paid time off (PTO), 401(k) retirement plan, bonus, and generous professional development programs.

EEO

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.