IT Specialist - Mobile Technology

Information Technology

Support Staff - Position - Other - Other

Job Number : 4600222386

Start Date :

Open Date : 05/03/2021

Closing Date : 09/30/2021

POSITION SUMMARY

• The IT Mobile Technology Specialist (MTS) tactically and strategically provides day-to-day and long term support of Mobile Device technology usage and integration of technology within the District's schools.
• The Mobile Technology Specialist contributes in the development, implementation and adherence to IT policies and procedures.
• This position is also required to provide consultation to teachers, principals, break fix staff and IT management on the use of current and emerging technologies.
• The MTS will provide an effective level of management in communicating process to their customers and supports and empowers them in the effective delivery of instruction to the District's students.
• Analytical thinking, ability to organize work in a precise manner, solves problems using clear logic from problem definition to solution, ability to concentrate for long periods of time, and is relentless in pursuit of meaningful solutions.
• Is able to identify areas where other expertise is required and is willing to be self-directed in gaining knowledge and seeking help.
• Someone at this level is self-motivated, learns quickly, follows instructions precisely, and documents his/her work carefully.
• Distinguishes themselves as the Technical Designer/Owner of the Mobile Technology.
• This position reports to the IT Director of Service Delivery.
• Works under the general oversight of a Manager within IT.
• Also works closely with others in IT Infrastructure, Accountability, IT Information Services, IT Applications, APS Business Units, all APS Schools, and many external vendors and service providers.

ESSENTIAL DUTIES

• Primarily responsible for mobile device management, ordering, deployment, and account management.
• Tracking purchase orders, billing and account reconciliation.
• Proactively implement processes to ensure mobile devices are delivered, serviced, and returned in a timely-manner.
• Facilitates new quotes and request forms for mobile devices and desktops.
• Tracks and reports any changes in purchased service warranty plans.
• Conduct District-wide laptops and desktops rollouts.
• Manages vendor relationships with current hardware, software and wireless.
• Identifies all hardware and software requirements required for customer when requested.
• Responsible for mobile technology strategy District-wide.
• Integration of Apple and Google Chrome support to APS environment.
• Mange bring your own device implementation (BYOD).
• Performs other duties as assigned by appropriate administrator.
• Required to attend scheduled shift during regular business hours as mandated.

Requirements :

MINIMUM REQUIREMENTS

EDUCATION:

? Bachelor's degree in Engineering, Information Technology, Computer Science, or related discipline required.

CERTIFICATION/LICENSE:

? Information Technology Infrastructure Library Foundation Certificate (ITIL) V3 preferred.

? Must have work experience with analyzing current processes and recommends and implements new processes.

WORK EXPERIENCE:

? 5 years of experience in Mobile Device technology, implementation and support in a K-12 environment preferred.

? Understanding and knowledge of Project Management.

? Must have work experience with analyzing current processes and recommends and impleme

KNOWLEDGE, SKILLS & ABILITIES

? Knowledge of computer science, K12 and testing regulations relating to instruction.

? Excellent customer service experience and time management.

? Friendly and warm with a take charge attitude.

? Team orientated attitude and constructively mentors team.

? Good communicator and listener.

? General knowledge of PCs, Windows OS, Google Chrome OS networks and printers is a plus.

Compensation :

Salary Grade: IT2

Salary Range: FY'21 APS Salary Schedule (All Positions)

Work Year: ANNUAL

FLSA Status : EXEMPT

Employment Category :
AT-WILL

Reports to: : Director (Information Services)