Account Manager, Midwest

Portland, OR, US
Apr 28, 2021
Account Manager - Midwest

About This Role...

The Account Manager position is responsible for managing and growing a targeted group of existing NWEA customers (Partners) by building long-term relationships and adding value to the Partner. Working on a regional team, led by a Sr. Director , their focus is to ensure Partner retention and satisfaction, and to drive increased use of NWEA Products and Services to improve our Partners ability to help all kids learn. As the key contact for our Partners, we value responsiveness and listening to our Partners to increase the value of the relationship with NWEA and to build their loyalty and satisfaction. The Account Manager will work closely with the Account Executives in their region who are responsible for the acquisition of new partners. It is expected that Account Managers and Account Executives reside in or in close proximity of the assigned region preferably residing in IL .

As the account owner, the Account Managers' key areas of work include managing all annual renewals, optimizing account revenue, expanding the number of students being tested by the district, uncovering needs for new products and services, building relationships with district stakeholders, and establishing a long-term plan for Professional Development to increase the use and value of their relationship with NWEA. Account Managers will work with the extended NWEA organization, including Marketing and Support to ensure the needs of our Partners are met. Other responsibilities include providing product Webinars, data coaching, resolving Partner issues, supporting Account Executives in acquiring new accounts and expanding Partner understanding of the value of NWEA products and services.

Responsibilities ...

  • Be the primary NWEA account contact for a portfolio of existing Partners .
  • Ensure Partner loyalty and customer satisfaction for retention through proactive outreach .
  • Establish Partner communication strategy to uncover needs and resolve issues.
  • Achieve renewal and expansion targets as defined by the regional objectives.
  • Plan and prioritize new product, expansion and retention activities in alignment with team and organizational goals, budgets and timelines .
  • Schedule and deliver webinars, introductions and other sales calls and activities as needed .
  • Implement effective processes, procedures and use of support materials to ensure efficiency and effectiveness in meeting each partner's unique needs .
  • Stay current and knowledgeable about NWEA Products and Services and the education market, including issues, trends, relevant laws and competition.
  • Inform Partners about features and benefits of products and services on a regular and proactive basis using consultative sales process.
  • Use Salesforce to manage Partner opportunities and pipeline for renewals, expansions and new products and services. Keep data accurate, up to date and comprehensive. Use Salesforce for Partner, pipeline and Regional reports and dashboards and for data to drive Partner activity.
  • Present price, credit and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders
  • Travel as needed for Regional, Partner or NWEA events, up to 50 %
Skills and A bilities ...

  • Commitment to the NWEA mission and culture
  • Ability to be effective in a growing organization, and handle a large volume of customer accounts and activity
  • Experience with selling and managing customer relationships over the phone, maintaining a high level of customer satisfaction
  • Clear communicator, strong verbal, writing skills
  • General knowledge of education market, school and business operations and functions
  • Demonstrated ability to work effectively with a wide range of individuals and independently
  • Ability to meet personal and team goals and work well with Partner Accounts team and NWEA organization
  • Demonstrated ability to manage sales opportunities and pipeline

Competencies ...

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Resourcefulness - Securing and deploying resources effectively and efficiently.
  • Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
  • Drives results - Consistently achieving results, even under tough circumstances.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
  • Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Being resilient - Rebounding from setbacks and adversity when facing difficult situations.

Education and E xperienc e...

  • Minimum bachelor's degree in education, business or a related field required
  • Two to four years account management experience. Selling experience into the educational market helpful, with demonstrated effective communication and presentation
  • Excellent relationship building skills, with a desire to create a positive experience
  • Experience with NWEA products, services, procedures and implementation preferred
  • Understanding of K-12 education industry and assessment methods desired

Who We Are...

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.

What We Can Offer You....

At NWEA we not only offer a competitive base salary, we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer more, click here.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions, and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

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