Description

1. Support campus-based technology users
2. Escalate system disruptions of campus technology services to appropriate technology tier II department
3. Train campus principals, teachers, and staff as required
4. Support special events at campus and other district locations
5. Support computers, mobile devices, digital A/V equipment and peripherals
6. Support instructional software applications
7. Support quality control on vendor projects
8. Attend training and meetings as required
9. Follow attendance policy as assigned by supervisor
10. Perform other functions that may be assigned by Client Solution Department and/or supervisor
11. Follow all rules, regulations, and policies of DISD

Qualifications

• Minimum High School Diploma and one-year experience in Information Technology support services
• A+ Certification required
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues
• Knowledge in troubleshooting and resolving technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio visual devices preferred
• Knowledge of TCP/IP and basic networking protocols
• ITIL V3 Certification preferred
• Excellent customer service skills
• Excellent driving record

Work Locations: IT Client Support Services (820) 9400 N CENTRAL EXPRESSWAY SUITE 1000 Dallas , 75231

Job: Desktop Support Technician

Full-time

Minimum Salary: 37,996.00

Median Salary: 46337.00

Job Posting: Apr 13, 2021