IT Support Coordinator

Grand Rapids, MI, United States
Apr 08, 2021
About the Organization

Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.

Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.

Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.

The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.


Fusion Education Group (HomeBase)


Job brief

The IT Support Coordinator is responsible for the support and administration of academic technology systems used in private schools. They will assist users with Learning Management, Student Information, Scheduling, Procurement and other systems. She or he also seeks to ensure the uptime, performance, resources, and security of the systems they manage and strives to meet the needs of users and the company. Salesforce Administration will be a key responsibility for this individual.

  • Salesforce Administration
    • Helping users develop or fine-tune reports so they yield meaningful metrics
    • Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
    • Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the "special records" locked or hidden altogether).
    • Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.
    • Resolving data integration issues with the LMS or other related systems.
    • Creating new roles within the Salesforce environment
  • Train new users on the use of academic systems and technology.
  • Provide problem resolution steps and engage end users with a positive experience.
  • Create and maintain user accounts for existing systems.
  • Respond in a timely manner to service issues and requests.
  • Escalate ticket requests as appropriate.
  • Maintain a strong relationships with business partners and vendors.
  • Research system alternatives and upgrade features.
  • Confer with team members, and users regarding current and prospective system changes and future needs.
  • Evaluate proposed software for solving business problems.
  • Work with contracted partners to troubleshoot and resolve application issues.
  • Scale existing systems with new locations.

Position Requirements

  • Experience with Learning Management Systems, preferably Canvas and or Buzz\BrainHoney.
  • Minimum of at least 1 year supporting Salesforce
  • Must possess an Bachelor's degree in computer science, management information systems, a related field or 2+ years of practical Information Technology experience.
  • Ability to problem solve and prioritize support questions and user needs.
  • Willingness to learn new technologies and concepts.
  • Experience working with hardware and software installation and upgrades.
  • Experience directly helping others with the use of information technology.
  • Basic desktop, laptop and network troubleshooting skills.
  • Good communication skills and comfortable working one-on-one with technology users.
  • Basic understanding of cloud-based software and systems.

Ability to take assigned tasks and work independently, requesting assistance as needed.

Number of Openings





This position is currently accepting applications.

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