(PA) Enrollment Support Specialist (Part-Time)

About Mastery:

We believe educational inequity is the most pressing social problem facing our country and the civil rights issue of our day. Mastery exists to help solve this problem. Our ultimate goal is to create a model urban school district that serves all students with excellence. We are organized around one driving mission: All students learn the academic and personal skills they need to be truly prepared for postsecondary success and able to pursue their dreams. To fulfill this mission, we attend to the whole child - academically and emotionally - matching high expectations for students with high levels of support.

Mastery Charter Schools is a nonprofit network of more than 24 schools serving over 14,000 students in Philadelphia and Camden. We are the largest turnaround school operator in the nation and have been lauded by President Obama and the US Department of Education for our ability to dramatically boost academic achievement in historically low-performing schools.

We know neighborhood schools matter, all students deserve access to a great education, and the people in our building can grow and develop sustainably to make the biggest impact possible in this work.

Mastery's Equity Vision:

We believe that diversity, equity, and inclusion are essential to achieving our mission.

We strive to be an anti-racist school district that eliminates the inequities in academic achievement that limit our students' choices; that cultivates classrooms where every student is affirmed, supported, and held to high expectations; and that nurtures a diverse organization where students, staff, and families are valued, respected, and included .

Position Summary:

The Enrollment Support Specialist (ESS) role is an integral part of the team assisting new families in enrolling Students at Mastery Schools. The Mastery ESS team members assist families in enrolling by helping them find their right Mastery school, answering questions, supporting them in completing an application, and by giving families a great first experience with Mastery Schools.

Duties & Responsibilities: Essential Job Functions:

• Maintain a positive, empathetic and professional attitude towards families at all times.
• Facilitate new student enrollment by working with students and families to obtain a variety of information and records.
• Maintain accurate data for record-keeping in multiple software systems.
• Communicate professionally via verbal and written communications
• Maintain confidentiality.
• Attend meetings and training as directed.
• Answer phone, receive messages, and respond to inquiries by staff, parents, or patrons of the district.
• Produce brochures, handbooks, flyers and written correspondence.

Duties & Responsibilities: Other Job Functions:

• Serve as an Ambassador for Mastery Schools, understanding our mission, school highlights, and what we offer to students & families.
• Occasional support of in-person enrollment events.
• Other duties as assigned by supervisor.

Qualifications:

• Customer service excellence.
• Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co-workers and the public, and collaborate.
• Creative thinker and problem solver.
• Energetic, friendly, and customer-minded.
• Self-awareness, cultural competence, and anti-racist mindset
• Proficiency with Google Sheets and Outlook

Education and Experience:

• High School Diploma or GED required
• At least one (1) year prior experience in a high-paced customer support role (retail, call center, reception/front desk operations, etc…)
• Experience working with families and individuals from diverse ethnic, racial, and socio-economic backgrounds
• Community-based canvassing experience, a plus
• Spanish language fluency, a plus

Physical Requirements:

• Ability to physically perform the essential duties of the role, and to work in the environmental conditions required, such as: traveling to network campuses; maneuvering in office spaces (including standing, walking, sitting for long periods of time, speak loudly and clearly, seeing and hearing things both near and far away); stooping, kneeling, reaching file cabinets; fine finger and hand manipulation in use of computer, chalkboard, dry erase, &/or projectors; filing, faxing, scanning, coping, typing, mailing, and making phone calls; sitting for up to four (4) hours looking at a computer monitor, using a keyboard/mouse and typing.

Mastery Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. We offer a full benefits program and opportunities for professional growth.

UPDATE AS OF MARCH 2021 - Please review Mastery's Back to School Plans here to learn about our response to COVID-19 for the 2020-21 and 2021-22 school years. For ongoing positions, Mastery roles are designated as in-person, with regular on-site responsibilities, unless otherwise noted. As such, Employees must be able to support Mastery Schools' academic plan and business strategies on-site - at a Mastery campus - as required.

Exceptions to this requirement will be considered on an individualized basis.