Technology Support Specialist
POSITION: Technology Support Specialist
REPORTS TO: Director of Technology
The Technology Support Specialist is responsible for working with school district technology leaders, staff, and students to help resolve technology-related problems, provide introductory user training, and facilitate the use of technology in the K-12 educational environment. The ideal candidate will have excellent customer service skills that exceed customer expectations. The position works closely with the Network & Systems Specialist to develop and/or aggregate resources that can be used on a district-wide basis. Candidates should have good problem solving and diagnostic skills, be self-starters, highly motivated, and have demonstrated proficiency and experience in the skills mentioned below.
MISSION: The Chester Upland School District is committed to providing all students the opportunity to achieve excellence in the four A's: Academics, Athletics, Arts, and Activities.
The senior leadership team continues to build a talented and committed team to ensure all students are prepared to graduate from Chester Upland schools career and college ready! The C.O.R.E. is the foundation of the Chester Upland School District's vision and mission.
C- Children First: The well being and continuous learning of every child will drive decisions.
O- One Chester Upland: With dedicated community of partners, parents, students and staff, we will excel, united as One Chester Upland.
R- Reimagining: Through a mode of continuous improvement, we will apply four important levers for change, collaboration, capacity building, deepening knowledge of pedagogy, and focusing direction to improve outcomes for all.
E- Equity, Excellence, and Emotional Intelligence: We will ensure equitable access to a quality education that includes emotional intelligence and leads to excellence across all opportunities and services.
RESPONSIBILITES AND ESSENTIAL FUNCTIONS
- Provide level 1 technology support for devices such as computers, tablets, smart phones, VoIP phones, audio-visual systems, Interactive White Boards, printers, scanners, and new devices as they are encountered.
- Perform hardware repairs.
- Respond to requests in a timely manner, answer user questions, maintain accurate documentation, and report technology issues.
- Identify and escalate anomalies and unresolved issues for resolution.
- Maintain knowledge of current and emerging technologies and their usefulness in the K-12 educational environment.
- Hardware, software and network troubleshooting skills.
- Ability to apply technology skills and knowledge to new situations.
- Excellent customer service skills.
- Work well in a team and understand the benefits of teamwork.
- Education and Experience
- High School Diploma required, college or technical school graduate preferred
- Minimum of two years experience supporting information technology
- Minimum of two years experience in an educational setting
- Detailed knowledge of devices such as computers, tablets, smart phones, VoIP phones, audio-visual systems, Interactive White Boards, printers, scanners
- Detailed knowledge of Microsoft Office (O365)
- Detailed knowledge of supporting applications such as Zoom, eMail, and other communication systems
- Ability to research present and future technologies and an ability to learn how to support new devices as they are encountered
- Professional or Other Required Certifications
- Manufacturer certifications preferred
- Skills and Abilities
- Language Skills
- Ability to write reports, formal correspondence, and procedural documents that conform to prescribed style and format.
- Ability to respond to common inquiries or complaints from customers, agencies, vendors, or other members of the community.
- Mathematical Skills
- Ability to apply basic mathematical concepts in the performance of routine assignments.
- Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret technical instructions and regulations involving both abstract and concrete variables.
- Ability to apply sound judgment to resolve conflicts and solve problems.
- Other Skills and Abilities
- Ability to transport between central office and various locations throughout the county and state as required by the position.
- Ability to communicate clearly and concisely.
- Ability to meet demands from several people, and to multi-task.
- While performing the duties of this job, the employee is frequently required to sit, stand,
- The employee is frequently required to talk and listen.
- The employee must occasionally lift and/or move up to 25 pounds.
- The position requires meeting deadlines with severe time constraints, interacting with staff and the public, and irregular or extended work hours.
The noise level in the work environment is usually quiet to moderate.
UNION AFFILIATION: Not applicable
- Receipt of a completed application, resume and cover letter
- A minimum of three references from previous or current directors, principal, and supervisors
- Personal interview(s)
Equal Opportunity Employer
The Chester Upland School District (CUSD) is an Equal Opportunity Employer. CUSD ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Any individual needing assistance in making application for any opening should contact the Department of Human Resources at 610-447-5886.