Skip to main content

This job has expired

Technical Trainer (21-22)

Employer
IDEA Public Schools
Location
Weslaco, TX, United States
Salary
Competitive

Job Details

Description
Position at IDEA Public Schools

About IDEA Public Schools :  

 

At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that   all   our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities!  

 
IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve  over 65,000  students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions an d new launches in  Tampa Bay , FL  (2021) ,  and  Jacksonville, FL (2022) !  

 

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.  

 

To learn more about IDEA, check out this   video .  

About the Rio Grande Valley:

 

Since 2000, IDEA Public Schools has grown from a school of 150 students in Donna, TX, to the fastest- growing family of tuition-free, public charter schools in the United States. In the Rio Grande Valley, we are a nucleus of four counties (Cameron, Hidalgo, Starr and Willacy Counties) that work as one unit to support our children academically and holistically. 

 

RGV is home to a population of just over 1.3 million residents. Children across the region truly benefit from IDEA's mission of college for all, as only 1 out of 17 students currently graduate college ready. Our mission holds true as we have over 5,000 IDEA alumni that currently attend, or have graduated from, 300 colleges and universities across the country.  

 

Join our passionate team of changemakers in south Texas as we prepare to expand our home region to 55 schools, serving over 38,000 students in 2022. 

Role Mission: The Technical Trainer is responsible for empowering IDEA staff through the full adoption and utilization of technology. This includes strong elements of design, empathy, facilitation, and curation to meet ambitious goals in a state of fast-paced technological change. Exemplifying what's possible, the Technical Trainer is both a teacher and a teacher of teachers - presciently assessing demand across all areas of the organization to maximize impact of resources and training on a strategic scale.

 

Accountabilities

 
  • Develop and maintain a training program that aligns with demand around internal and external tools, with 85% of training participants and consumers reporting a positive impact on their capacity to do their work more efficiently
    • Leverage new and existing operating mechanisms to ensure a steady flow of quantitative and qualitative data points around demand for education/training
    • Partner with district and school leaders to prioritize training deliverables based on demand and anticipated impact
    • Implement best-in-class training methodologies to reach a broad audience with varying levels of comfort with technology
    • Operationalize continuous improvement through iterative updates based on participant feedback

     
  • Increase adoption of internally developed tools, with 80%/Year 1, 90%/Year 2, and 95%/Year 3 adoption rates based on release year
    • Partner with the Software Development team to integrate training design, development, and iterative improvements in tandem with the monthly product development cycle
    • Participate and engage in end-user focus groups, usability tests, and interviews with the Product Manager to ensure timely alignment for rapid adoption of new features
    • Synthesize feedback from multiple channels to improve profiles of IDEA's staff and differentiate training and modalities
    • Capture and escalate technical barriers to adoption with the Product Manager(s) to improve end user experience

     
  • 90% of IDEA staff are using OneDrive to store documents and collaborate, with 60% of randomly sampled staff reporting familiarity and 40% reporting use of Office 365 tools
    • Partner with the Information Technology, Technology Operations, and Project Management teams to continuously measure and report OneDrive adoption by new and existing staff
    • Leverage third party partners (Microsoft, etc.) to adapt resources to an IDEA audience
    • Communicate and cascade the Office 365 roadmap to promote new tools and opportunities for productivity across HQ and regions
    • Prioritize and build buy-in with key senior leaders at HQ, regions, and schools to exemplify potential implementations of O365 tools
    • Integrate data privacy and security best practices to minimize risk of data loss, student data access, and improper use

     
  • Ensure quality, relevancy, reliability, and impact of developed solutions as measured by net promoter score growth of 10 across maturing products (VP/Principal Dashboards, APO Dashboards, Teacher Dashboards)
    • Participate in monthly sprint planning with the Software Development team to anticipate training and resource needs in order to maximize end user satisfaction
    • Provide critical feedback to internal teams and external stakeholders around end user preferences, training gaps, or deficiencies to ensure the greatest return on development investments
    • Engage and drive best practices around documentation of user guides, KPI calculations, and historical changes

     
  • We look for Team and Family who embody the following values and characteristics:
    • Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college  
    • Has demonstrated effective outcomes and results, and wants to be held accountable for them 
    • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly 
    • Works with urgency and purpose to drive student outcomes 
    • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change 
    • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization 
    • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes 
    • We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students. 

    Competencies:
    • Training design and development
    • Data analysis
    • Project management
    • Product management
    • Strong written and oral communication skills
    • MS SharePoint Online
    • Screen capture software & video editing
    • Survey administration and analysis

     

    Information Technology and Software Engineering Competencies
    • IT Project Management
    • IT Support Troubleshooting
    • Processes, Methodologies, and Tools
    • Quality Management and Assurance
    • Systems Design

     

    Qualifications:
    • Education: Bachelor's degree from four year college or university in liberal arts
    • Minimum 3 years in technical training in the education technology industry or district/charter
    • Teaching experience strongly preferred
    • Bilingual (English and strong proficiency in Spanish) preferred

    Compensation:
    • Salaries for people entering this role typically fall between $51,946 and $61,816 , commensurate with relevant experience and qualifications.   This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment. 


    IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

    Company

    IDEA Public Schools believes that each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to the fastest-growing network of tuition-free, Pre-K-12 public charter schools in the United States. IDEA currently serves nearly 66,000 college-bound students in 120 schools across Texas and Louisiana and is gearing up to open schools in Florida for the 2021-2022 school year.

    Interested in learning more about working at IDEA Public Schools? 

    Visit us at www.ideapublicschools.org/careers.

    Company info
    Website
    Telephone
    956-377-8000
    Location
    2115 W. Pike Blvd
    Weslaco
    TX
    78596
    US

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert