User Experience Analyst

Portland, OR, US
Mar 05, 2021
UX Analyst

Position S ummary ...

The UX Analyst will help turn data into actionable information that can be used to inform business and design decisions for our products and processes. They are a passionate advocate for how analytics and the resulting insights can identify actions and areas of opportunity that contribute to an exceptional partner experience.

The UX Analyst is a key member of the Partner Experience team and will lead the analytics program at NWEA as we incorporate greater use of quantitative data in our product and design processes. They will work closely with a variety of stakeholders to understand product goals, define the metrics, conduct analysis, and communicate findings.

Responsibilities ...

  • Help stakeholders interpret and understand data in reports and how to use that data to help make business decisions
  • Filter and clean up data, and review existing reports, dashboards, and performance indicators in order to modify, enhance and develop new reports
  • Elicit requirements, design, and build dashboards and reports
  • Create and maintain analytics documentation, document changes, and incorporate new processes as they are created
  • Evaluate analytics processes for improvements (report request process, reports catalog maintenance process)
  • Communicate analytics progress and achievements across the organization, identify appropriate communication channels and eliminate communication gaps
  • Lead the analytics program for the product, design, and engineering teams
  • Create information and content for multiple audiences and determine the appropriate channels for the content
  • Engage staff through innovative, attention-getting, consistent and reliable communications that support business objectives
  • Lead and coordinate analytics training to educate staff on best usage of analytics data
  • Support value streams to incorporate analytics into their product areas
  • Provide implementation and troubleshooting support as analytics is operationalized across the organization
  • Be an active leader and contributor in the Analytics Community of Practice
  • Keep up to date with analytics software capabilities and best practices, apply them in daily work, and communicate updates to staff

  • Build and maintain relationships with analytics vendors, representing the organization and its needs
  • Ensure data destruction and security processes are adhered to

Skills and A bilities ...

  • Strong problem-solving and analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Strong data analysis skills with the ability to pull data out of organizational repositories and data sources to derive insights
  • Excellent written, verbal and listening skills, with the ability to communicate with a variety of individuals
  • Proficient at report design a nd presenting clear and succinct findings
  • Proficient at translating and creating visualizations of data in a concise and accurate way that's easy to digest
  • Proficient with continuous improvement practices, regularly assessing the effectiveness of processes and procedures, and recommending improvements
  • Proficient in Agile software development practices, including Scrum and Kanban
  • Ability to organize time effectively, determine priorities, and move work forward
  • Ability to create usable timelines and milestones for projects

Competencies ....

Instill trust : gain the confidence and trust of others through honesty, integrity, and authenticity
Communicate effectively : develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer focus : build strong customer relationships and deliver customer-centric solutions
Drive results : consistently achieve results, even under tough circumstances

Education and E xperience ...

  • Bachelor's degree in the field of business analytics, business analysis, management information systems or computer science is preferred; or an equivalent combination of experience and education will be considered in lieu of a degree
  • Minimum of three years' experience providing reporting or process support for a large team
  • Understanding of the practice of business analytics and industry standards
  • Pre-existing knowledge of NWEA's core business highly desirable
  • Experience in data analysis and reporting; familiarity with database queryin g

About Us...
[NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.
What We Can Offer You....
At NWEA we not only offer a competitive base salary, we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer more, click here .
NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.
NWEA™ endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at [email protected] and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.
NWEA™ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website. If you'd like more information on your EEO rights under the law, please visit the EEO website

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