SEIS Technology Support Specialist
- Employer
- Collaborative for Educational Services
- Location
- Canton, MA, US
- Salary
- Competitive
View more
- Job Category
- Administrator, Specialist / Coordinator
Job Details
Who We Are: A community of innovative and effective professionals dedicated to improving education. We know that everyone is a learner, and we know how to create environments in which every learner can flourish. We know how to reach, inspire, support, and educate children, youth and adults, and we help others to do the same.
We value: Quality and excellence, innovation, creativity and vision, inclusiveness, equity and diversity and collaboration with others. Creating a community of care is foundational to the work we do, together ! Social Justice and Equity is central to our mission, especially in these times. We understand that all forms of oppression are damaging.
We hope that you will join us in this work!
This is You:
- You have a Bachelor's Degree or certificates in technical support fieldAt least 3 years of experience in providing technical support to a wide and diverse user baseStrong knowledge of Mac OSStrong hardware troubleshooting and repair skills required
- Experience working in networked environments
- Must be able to work independently and have the ability to triage and manage competing priorities
Highlights of What You Will Do:
- Work collaboratively with SEIS staff and with CES technology teamSupport technology needs of users with technology skills ranging from beginning to advancedTroubleshoot networks, systems, and software applications to correct malfunctions and other operational difficulties on a mixed-platform environment
- Operate "Help-desk" to troubleshoot and repair computer hardware and software as needed, via email, telephone, and in-person support
- Provide support for curriculum integration with technology
- Maintain, analyze and report data on all essential functions of the position
- Use data to promote continuous improvement of job performance and program outcomes
Company
We are a non-profit educational service agency, committed to reaching and educating learners of all ages, and experienced in working with educators to help students learn and succeed.
Students are at the heart of our work.
We are a community of innovative and effective professionals dedicated to improving education. We know that everyone is a learner from the day they are born, and we know how to create classrooms and other environments in which every learner can flourish. We know how to reach, inspire, support and educate children, youth and adults, and we help others to do the same.
Founded in 1974, we are governed by representatives from our member school districts in Hampshire and Franklin Counties. We partner with students, families, schools and districts, educators; and communities across Massachusetts and in the region to create and improve educational opportunities both in and out of the classroom and ensure that every child has the opportunity to achieve their full potential.
CES directs major initiatives in Early Childhood, Special Education, After School Programs, Professional Development, Educator Licensure, Technology in Education, Social Justice in Education, English Learner Education, and the education of vulnerable youth.
Our Mission
Our mission is to develop and foster educational excellence and opportunity for all learners through collaboration, and leadership.
- Website
- https://www.collaborative.org/
- Telephone
- 4135885925
- Location
-
97 Hawley St
Northampton
MA
01060
US
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