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Technical Support Specialist Intern- IT2013

Employer
Kent School District
Location
Kent, WA, US
Salary
Competitive

View more

Temporary Technical Support Specialist Intern

Reports to: Technology Support Services Supervisor

Supervises: None

Work Period: 6 - 12 Months

Unit/Classification: Temporary/Hourly Employee

Primary Purpose:

This position's responsibilities are to provide a full range of support to users on PC desktop and laptop computer software and hardware in an enterprise school environment.

Essential Job Duties:

Configures, installs, troubleshoots, tests, and maintains computer software and hardware in an enterprise school environment.

Provides assistance to students for issues with their laptops and to other school staff as needed.

Answers technical calls and emails from staff and students.

Creates or updates documentation for technical troubleshooting and processes.

Qualifications:

Knowledge, Skills, and Abilities

Must demonstrate a successful level of knowledge, skills and abilities listed below:
  • Knowledge of Windows 10, O365
  • Knowledge of computer installation, imaging, maintenance and software support to perform computer troubleshooting.
  • Ability to work with others to achieve goals.
  • Ability to articulate technical information to non-technical audiences.
  • Ability to install and troubleshoot software programs.
  • Ability to learn new operations, procedures, processes and use of new equipment.
  • Ability to organize, set priorities, and work effectively under pressure.
  • Ability to establish and maintain effective working relationships with school and departmental staff.

Education and Experience

Working towards an IT-related degree in information systems, computer science or related engineering fields, or having recently completed an college IT program and looking for work experience.

Licensing and Certifications:

Working Towards:
A+

Requirements:

Have a current driver's license
A vehicle for traveling between schools
Be able to lift 50lbs.

Evaluation:

Evaluation responsibilities are assigned to the Technology Support Services Lead.

The statements contained herein reflect the general details as necessary to describe
The principal functions of the job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

EEO Category: Temporary/Hourly
FLSA Status: Temporary Hourly

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