Job Title:
Department Technology Specialist II

Location:
Henrico, VA, US

Organization Name:
County of Henrico Department of Social Services

About Us:
Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties:
Closing Date: This position closes on Monday, May 3, 2021.
Provides advanced, moderately complex, Tier II technical support to end users in the Department of Social Services, which may include supporting department staff and/or operations at multiple locations; troubleshoots and resolves moderately complex end-user, connectivity, functionality and operational issues for Social Services' technologies and equipment; performs basic querying, scripting and coding as needed; generates basic department-specific reports; does related work as required.

Essential Duties:
Duties include: installs, upgrades and maintains equipment and software; imaging, re-imaging and configuring laptops and desktops (knowledge of Acronis Snap Deploy or comparable imaging software); trains agency staff in the proper operation and use of assigned Technology; serves as department's help-desk resource, responding to users' questions on software problems and resolving execution and hardware problems; serves as the agency liaison or interface for other County, State or federal networks, systems or equipment (system examples: Dameware, eCAMPS (APEX), FileNet Navigator, FlexDictate, KACE Ticketing system, Kofax/Batch Manager, Mocha Soft (IBM), NetMotion Mobility, OASIS (Oracle), SafeMeasures, SAMS, SPIDeR, Thomas Brothers, and VaCMS; troubleshoots software and equipment problems, offering solutions and repairs as appropriate; assigns and maintains an updated record of all user IDs and passwords for the agency's systems and networks; maintain Agency Network Shares; utilize Microsoft Office Suite for a variety of tasks (examples include: Agency hardware inventory, departmental case assigning and public calendars); develops forms, templates, macros and systems relevant to the needs and mission of the agency; maintains schedules and logs of equipment usage and appropriate supplies for users; develops policies and procedures to ensure network or system security and trains agency staff in proper security measures, following relevant agency, County, State or federal security guidelines; oversees maintenance and repair performed by vendors' representatives; writes documentation and procedures manuals as needed; oversee agency scanning into our document imaging system.
Considerable working knowledge of personal computer technologies and network/telecommunications, network and systems architecture and equipment as well as common business software and office equipment, A/V equipment and wireless devices and technologies; advanced working knowledge of department-specific software, applications, databases, COTS, enterprise software, County-developed systems; advanced working knowledge of department-specific office and Technology-related equipment installation, configuration and functionality/operation; considerable knowledge and routine use of a wide variety of automated tools for diagnosing and solving information system problems; basic query, scripting, programming, coding skills; basic capabilities in HTML, including style sheets, templates, complex tables, frames, image maps, CGI programming, applets, animation, multimedia design and delivery, and Web publishing procedures; excellent organization skills with the demonstrated ability to plan and execute work effectively to successfully complete assigned tasks accurately and in a timely manner within established deadlines; ability to multi-task; professional integrity including the ability to maintain the integrity of confidential and/or time sensitive information and processes encountered while providing support to end-users; ability to read, and consistently comprehend, interpret, apply and communicate technical information accurately; sound political astuteness; sound critical thinking and problem solving skills with the ability to appropriately research and resolve a variety of questions and issues within established policies, guidelines, requirements and procedures; sound professional judgment with demonstrated ability to consider and weigh a variety of relevant factors and make accurate decisions or recommendations; ability to synthesize multiple types of data and make accurate appropriate determinations and recommendations; strong computer skills with ability to use computers, laptops, tablets and other devices, and to effectively, accurately and appropriately use typical business software, proprietary software and applications to complete assigned tasks; visual and hearing acuity sufficient to enable effective interactions and data collection; excellent written and verbal communication skills with the ability to interact professionally with end-users with diverse skill levels and functional needs and to establish and maintain effective working relationships; excellent interpersonal and communication skills to communicate technical information to non-technical audiences in user friendly language; ability to express ideas clearly and concisely, orally and in writing; ability to work independently and as part of a team; ability to collaborate effectively to establish and maintain a good working relationships with all levels of department staff, IT Department staff, vendors, and other relevant stakeholders; personal accountability including teamwork and establishing and maintaining positive working relationships with end-users; and excellent customer service skills with the demonstrated ability to interact patiently, respectfully and with tact and courtesy with all end-users presenting with varying levels of understanding and needs in order to appropriately address requests, needs and issues. Must be able to positively and appropriately represent the County customers and other stakeholders. May require the ability to work on-call or a flexible schedule as needed.

Minimum Qualifications:
Graduation from high school with completion of one (1) year of relevant college coursework and two (2) years of relevant work experience; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Additional Information:
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
May require of a valid driver's license to provide support at locations Countywide.

How To Apply:
Closing Date: This position closes on Monday, May 3, 2021.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .

Minimum Salary:
50895

Maximum Salary:
93624

Currency:
USD

Main Organization:
General Government General Government

Employment Status:
Permanent Fulltime Permanent Full-time

Amount of Travel:

Work At Home: