Operations Analyst

Portland, OR, US
Feb 13, 2021
Operations Analyst

Position S ummary ...

This individual is responsible for working with the Partners Services teams to provide on-going support and maintenance of systems, processes, and data. This includes delivery of regular reports with analysis of work progress, team capacity, project and sustaining work health. Additionally, this individual will provide assistance with team member training (including systems and process training ) and creating and maintaining workflow and reference documentation. This role will also provide direct functional support to Partner Services teams during peak service times and as required. This position includes cross- departmental coordination, project management and general activit ies to assist the Partner Services management team.

Responsibilities ...

  • Gain the maximum benefit from NWEA's CRM system and processes by recommending and implementing best practices around CRM use and training
  • Ensure CRM structure meets use needs; define and implement changes as necessary to meet changing needs of Partner Services users
  • Maintain reporting tools and manage ad-hoc reporting requests for the Partner Services teams to analyze and monitor their performance at various levels; provide report design and development, and implementation performance analysis support to Partner Services management
  • Assist in the development of internal audits and controls to ensure integrity of business processes and data
  • Develop, maintain and distribute systems process documentation and deliver process training for the Partner Services teams
  • Provides cross-functional support and assists management on projects as needed
  • Serve as subject matter expert for specific functional team and cross-functional team processes
  • Ensure the integrity of information available through various system and reporting structures
  • Deliver systems and process training to new hires and manage on-going quality and efficiency training as needed
  • Contribute to the Partner Services budget forecasting and management
  • In collaboration with Partner Services management, create, implement, monitor, and improve team policies and procedures

Skills and A bilities ...

  • Proven success with standard business practices related to Partner Services processes and systems (partner onboarding workflow, CRM application, case management, timeline tracking and supporting applications) and cross-functional knowledge of other NWEA departments
  • Proficient skill in the Microsoft suite of products with extensive Microsoft Excel experience

  • Effective organizational, multi-tasking and time management skills
  • Ability to successfully manage projects, within the department and across the organization
  • Excellent communication and presentation skills; ability to successfully facilitate internal staff professional learning experiences
  • Ability to self-manage and seek solutions independently as well as in collaboration with others
  • Self-initiates to identify issues and proactively recommend solutions
  • Ability to lead and actively participate on working teams
  • Ability to work with and protect confidenti al information
  • Strong analytic and quantitative skills; ability to determine trends and propose solutions

Competencies ...

  • Situational adaptability : adapt approach and demeanor in real time to match the shifting demands of different situations.
  • Customer focus : build strong customer relationships and deliver customer-centric solutions.
  • Communicate effectively : develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action oriented : take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Manage complexity : make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Demonstrate self-awareness : use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Collaborate: build partnerships and work collaboratively with others to meet shared objectives.

Education and E xperience ...

  • Bachelor's degree required; or an equivalent combination of education and experience will be considered in lieu of a degree
  • Project management and training experience preferred
  • 1-3 years progressive experience in business operations capacity, or 4+ years in a partner support role with increasing responsibility
  • Previous experience with CRM systems and/or other business reporting or business intelligence software required (Salesforce.com preferred)
  • Intimate knowledge of NWEA products and services required
  • Experience with education market preferred

Who We Are...

NWEA® is a research-based, not-for-profit organization that supports students and educators worldwide by creating assessment solutions that precisely measure growth and proficiency-and provide timely data to help tailor instruction. For more than 40 years, NWEA has developed innovative pre-K-12 assessments, including our flagship interim assessment, MAP® Growth™; our progress monitoring and skills mastery tool, MAP® Skills™; and our reading fluency and comprehension assessment, MAP® Reading Fluency™. Educators trust our professional learning offerings to accelerate student learning and our research to support assessment validity and data interpretation. More than 11 million students in 146 countries use our solutions to support their learning and growth each year.

What We Can Offer You....

At NWEA we not only offer a competitive base salary, we offer a 15% contribution of eligible employees' base salary to a defined contribution 403(b) retirement savings plan; career development opportunities; an awesome work culture and environment; we also offer industry leading benefits and perks that are focused on supporting our employees' holistic wellbeing. To learn more about what we can offer more, click here.

NWEA strives to make diversity, equity, inclusion, and accessibility (DEIA) practices the center of our work. Our organization's mission, Partnering to Help All Kids Learn, is the foundation for our DEIA commitment as we work to reflect, value, and support the educators, students, colleagues, and communities we serve. We seek to empower and engage all stakeholders in the research, services, solutions and products we provide, our organizational culture, and the partnerships we establish with schools, districts, states, and countries.

NWEA endeavors to make www.nwea.org accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call us at (503) 624-1951 or e-mail us at onlineaccommodations@nwea.org and let us know the nature of your request, your location and your contact information. This is for accommodation requests only and cannot be used to inquire about the status of applications.

NWEA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please visit our website. If you'd like more information on your EEO rights under the law, please visit the EEOC website

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