Oregon Retention Specialist - (ORVA)

K12 Inc.
Oregon, United States
Jan 13, 2021

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K12, a Stride Company, believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

Passionate Educators are needed at the K12 partner school, ORVA. We want you to be a part of our talented team!

The mission of ORVA is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!.

The Retention Specialist closely monitors student attendance, ensuring accuracy and following up accordingly with students missing attendance as well as their learning coaches and teachers. In addition to coordinating the activities for the student and family retention team, the position also functions as a key resource for the team.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Monitors and ensures accuracy of student attendance and progress; Contacts students with missing attendance; Follows-up with Learning Coaches for students with missing attendance; Notifies teachers about attendance issues;
  • Acts as point of contact for families that have problems logging in to the online learning system (OLS);
  • Serves as an information resource and provides problem-solving and ongoing support;
  • Notes students account with contact information; Notifies teachers if contact information is not updated in the Total View Enrollment/SAMS


Customer Service

Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service.

Planning and Organizing

Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner.


Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods.

Use of Technology

Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity.

Job Knowledge

Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Uses resources effectively.


Benefits organization through outside activities; Completes administrative tasks correctly and on time; Follows policies and procedures; Supports affirmative action and respects diversity; Supports organization's goals and values.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate’s degree AND
  • Six (6) months of professional work experience OR Equivalent combination of education and experience
  • Excellent organizational, communication, and interpersonal skills
  • Ability to pass required background check

Language Ability:

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability:

Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to maintain command of theoretical knowledge of human behavior and learning including motivation, reinforcement, evaluation and feedback techniques

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; and experience using a student information system and/or other type of database software. Experience moderating web meetings (Elluminate, Webinar, Webex) for small and large groups.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A flexible schedule is required.
  • This position is a virtual position working from a home office. Must have ability to travel as needed. Position may require travel to occur during a weekend.
  • While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 45 pounds and regularly lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to sit and regularly required to use hands to finger, handle, or feel and talk or hear.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

K12, a Stride Company, is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

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