Job Title:
Human Services Supervisor

Location:
Henrico, VA, US

Organization Name:
County of Henrico Department of Social Services

About Us:
Henrico County , a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager , with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties:
Closing Date: This position closes on Tuesday, January 19, 2021.
Performs supervisory duties in planning and directing the work of a group of human services program workers in the benefit programs in the Department of Social Services; does related work as required.

Essential Duties:
Extensive knowledge and experience in benefit programs (SNAP, Medicaid, TANF, Energy, etc). Demonstrate exceptional leadership while providing supervision of eligibility staff, and oversight of eligibility determinations and case management. Ensure that work is completed timely, accurately and meeting the requirements of federal and state policy mandates. Ensure that the department is meeting the needs of the community timely and error free.
Provide onboarding training to new staff, and ongoing training to all staff learning the multiple benefit programs to enhance their knowledge, skills and abilities. Engage staff and provide coaching and feedback. Participate in the hiring process for new staff, to include selecting and interviewing candidates and making recommendations for hiring; onboard and train new staff; Manage ongoing staff performance through the evaluation process, making recommendations for promotion and discipline as needed. Participate in agency workgroups to ensure accuracy and compliance with program requirements and promote the agency's strategic plan; represent the agency in local/state collaborations and other workgroups to support our clients and staff.

Assists citizens in the proper receipt of all services beneficial for themselves and their families, and serve as a conduit to between state and community partners to ensure citizens have their basic needs met. Manage challenging client situations and respond to community questions and concerns; gather and summarize statistical data related to program outcomes and community needs, and other statistics as required to support programmatic functions and needed changes

Mandatory participation on a Henrico County Shelter Team with assignments as designated by the County's Emergency Operations Center and department leadership staff.

Minimum Qualifications:
Possession of a related bachelor's degree and four (4) years of professional-level human services program experience (e.g., public assistance or social services), preferably two (2) of which have been in a lead or supervisory capacity; OR, human services program experience may be substituted for the four-year bachelor's degree on an equal-time basis; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Additional Information:
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
A resume and cover letter are strongly encouraged as they will be used in the screening process.

How To Apply:
Closing Date: This position closes on Tuesday, January 19, 2021.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal through https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .

Minimum Salary:
64341

Maximum Salary:
118358

Currency:
USD

Main Organization:
General Government General Government

Employment Status:
Permanent Fulltime Permanent Full-time

Amount of Travel:

Work At Home: